GameStop — Local services in City of Yonkers

This was the worst experience I’ve had at a GameStop. I visited yesterday, and the store was packed. Despite having three employees on duty, only one was working the register. The cashier restarted a transaction twice, claiming she needed to “make it better” for the customer she was helping, which slowed everything down even more. Customers were clearly frustrated, with some leaving the store, but the staff didn’t seem to care.

After waiting in line for 20 minutes, I decided to go up front and ask if they had an old Xbox controller. When one employee asked the cashier, she laughed and said, “I don’t know anything about old systems like Xbox. I’m all about PlayStation.” Her response was dismissive and unprofessional, and it wasn’t even an answer to my question. At that point, I was fed up and decided to leave.

The lack of organization, long waits, and poor customer service made this a truly disappointing experience. I can’t believe this kind of thing happens, and that companies allow it—especially considering how much money customers spend with them. Experiences like this are exactly why I decided to go to Walmart instead and buy the new Xbox system there.by the way I also have the last Sp !!!!! 😡😡😡😤😤shame on this company for...

My assessment pertains not to the specific store, but to Gamestop's overall business practices. Their new controller diagnostic app, utilized during system trade-ins, yielded an inaccurate assessment. Despite functionality verification by both myself and a store employee, the app reported minor controller drift, prompting a demand for a $60+ replacement (which I would have had to purchased from them) to proceed with the $13 trade-in. This is unacceptable given the system's full functionality and having them keep both sets of controller ( the one purchased from the and the alleged defaulted ones) This incident, coupled with corporate greed and a lack of customer loyalty, suggests Gamestop's long-term viability is questionable, especially given the rise of digital game downloads. While profit generation is understandable, exploiting customers through questionable practices is unethical. I find the trade-in offer so questionable and unreasonable that I would prefer to dispose of my system rather than accept it. I strongly believe this testing app is unreliable and just a money grab. Either way this not the best way in keeping your long and loyal customers. The employees to this store are pleasant...

I decided to buy me an Xbox series X today. So I thought heading to my local game stop wouldn't be a bad idea. My over all experience was not bad...the representative was pretty nice and courteous. But during my purchase I was told I had to but the Gamestop membership for 15 bucks to purchase the xbox. I ask why I'm not at GameStop enough to buy said membership. But i was told its policy now. Whi knows i probly got played but all i wanted was my xbox and paid the additional 15 bucks. Once said purchase was complete the representative asked if i wanted to purchase a bag for the xbox. The bag was big enough only for a geme or controller. I declined and asked if she had any bag big enough for the box. She stated that there was not any available. Woooonderful now i have to walk out of gamestop with this box and a game i purchased...call of duty...in my arms to the car. S.m.h any way i got my stuff and im about to get down right now. Otherwise your normal gamestop visit. Thought it would be more pleasant considering i just spent...