Game X Change — Local services in Clarksville

If I could give 0 stars I would. This place just completely ripped me off. I called ahead to see if they purchased blu ray and Yu Gi Oh cards. Person I spoke with said they would and they priced them individually if they were rares so it normally took some time. I brought my items in and 5 min later get called back to the counter and he says he has my movies ready and gives me a total. I get my cash and see that he has already included my cards in the buy back at a bulk price of 3 cents each! These are cards I had since I was a teenager and are worth at the very least 5 dollars a card. I tell him I'm not selling them for that and they mean more to me and I will just keep them. He says I already signed and he can't reverse it. At this time, I had signed nothing and not picked up the money. I ask him to speak with a manager because there had clearly been a misunderstanding. He proceeds to tell me that the manager has the day off and there's nothing he can do. He calls another employee to the counter who has an attitude and says "what is the problem?" He proceeds to slam my cards on the counter individually while saying "this one is worthless, so is this one, this one isn't in our system." These are original run ultra rare holographic cards from the very first series of packs released in 2004-2006. Had he taken 5 seconds and typed the serial numbers in on the cards specifically for that purpose, he would've known what he had. I do not care that they were mistaken in the values but I do care about them refusing to give me my merchandise and about how I was treated. They just scammed me out of well over 200 dollars worth of cards that I'd had for over half my life... I sincerely hope people see this review and do not make the same mistake I did.DO...

*1st visit was good, the manager was nice and very helpful (Mr. Joshua?) Thank you for showing customer service to fix my Playstation.

➡️2nd visit to this store, unfortunately changed my opinion from 5 stars to 3 stars.... ↕️ *Customer Service (makes customers happy to come back) Walked in, no "hello", "welcome", "please let me know if you need anything"- Seems like a perfect job for people that love gaming, so you'd figure they would take pride in assisting Customers that love gaming too (if the store is busy or not). So hearing employees complaining about the customers that call the store, in front of customers that are in the store, is not acceptable- it's a business.

*Organization- it's nearly impossible trying to keep up with who's "in line" and who's just there to "gab" while customers who are waiting patiently to be taken care of. (In the middle of paying, the employee literally walked away to interrupt someone else's conversation by the systems, not the 2nd register. At that point, we still didn't have the games in our hand we already paid for- that took 20 more minutes.

*Employees are unorganized when the store gets busy.

*Most games for the older systems are...

Some of the employees are helpful and friendly (The black dude with glasses and the chick with short black hair), but the larger fella with dark hair is very unprofessional. I bought some games around the end of December that was a part of their "Winter Sale" B2G1 and unbeknownst to me until I got home that he didn't bother to resurface them. Luckily enough only one game didn't work and when I went to exchange it, the dude with the dark hair tried to pull some BS like "Well, you technically didn't pay anything for it so we can only take it back without an exchange." after trying to blame the whole thing on the black dude.

I forced him to call the manager who I already talked to about the situation and the manager said it was ok and to pick out any game within the same price.

Bottom line here is, I won't be coming back to this location and management needs to have a talk with the dark haired fella because getting pissed at a customer for exchanging a non-working game when they are within the store's return policies and have a receipt is someone I wouldn't want...