Wyatt Johnson Used Cars — Local services in Clarksville

WYATT JOHNSON JUST LOST A LOYAL CUSTOMER!!! A couple weeks ago, my wife and I went to the Wyat Johnson used car lot on Wilma Rudolph to purchase a 2014 Volkswagen Routan. We did our homework and got an approved loan through our bank. We test drove the van and decided to buy it. While closing at the bank, we received the check and went back to finalize the purchase. Before making it back, the check engine light came on. We informed the salesman of the issue and he promised (with a signed form) to have the issue corrected. We had the van checked out prior to our service appointment and was told the torque converter was going out. Wyatt Johnson said that it was just a faulty battery terminal and returned the van. My wife went to start the van and the engine light was still on. We called the lot and they took the van again to have it serviced. The entire time, the manager and salesman said the they would make this right. The van was sent to Gary Mathews and they refused to work on it. The Wyatt Johnson service center told me it was the torque converter and that it had to be replaced. The manager said this was not the case and sent the van to Sisk automall in Hopkinsville. I called Sisk and the they informed me that the torque converter would need to be replaced as well. This all took place in the course of a week and we had out less than 24 hours on the van. I was unable to speak with anyone unless I continously called the lot. After numerous calls, I was finally told that the van was in Hopkinsville and that they were unable to fix the van. When I asked if they were going to return the van to the lot so I could collect the childrens car seats and other property, I was told not to make "demands ". I asked what my options were and was told by the manager that I could either take the van and fix it myself or trade out for another van. When my wife tried to trade out for another vehicle, the manager said it was too expensive of a vehicle to trade out for (4 thousand dollars more). My wife said she would go up 2 thousand and meet in the middle, the manager refused and said it would be too big of a loss. I explained that it wasn't fair to expect me to pay upwards of six thousand to fix a faulty transmission. The manager said we purchased "as is". I explained that the issue occurred before we officially purchased the van and that they promised to fix it and "make it right". These were empty words and we had to fight to get the van returned and pay the bank off. So we are thankfully not paying on a busted vehicle. I tried to speak with the owner of Wyatt Johnson about our experience but she would not return my call. Finally, after my wife called and threatened to call the Attorney General and report them to the BBB the owner finally called her back today. I have purchased 3 vehicles (technically 4) from Wyatt Johnson, this is how they treat loyal repeat customers. As for the van, it is back on the Wyatt Johnson website for an extra four hundred dollars. This is why people don't trust businesses now, because of shady practices and employees that don't care. I hope that the next person that goes to this car lot doesn't get burned like us, but I'm afraid that it's not likely. I know this is a long review but I felt it necessary to explain what a horrible situation it was. Please share this so that this car lot doesn't trick another single person into buying this van. I will say that the salesman Bob Lopez was polite and tried to help but was overruled by an uncaring manager and higher brass that could not be bothered with...

I made the mistake of going to Wyatt Johnson's used cars for a scheduled “ V.I.P appointment” for an appraisal on selling them or possibly trading them my truck. I was quite hesitant about being convinced to just come in at first, but I was assured by the phone call I received prior to scheduling that the purchase price number ($64,401) I received from my online inquiry was just a starting point and that if the truck was in as good of shape as I assured them it was in they could possibly go up from there. Once arriving, I could obviously tell that this appointment that was made was only scheduled with me and not with any of the staff. They did make sure to confirm this appointment with me six times prior to the set time, though. I talked with a salesman for a while in which the first question I asked him was if they outright purchased vehicles often, and his response was yes all the time. We looked at some possible trade options for trucks. While the manager test drove my truck and started his appraisal. About two hours into this process, I got my first offer on the truck for 57,000. I was a bit disappointed and realized that I had made the mistake of “just coming on in”. After explaining the previous numbers listed in the online quote, it was raised to 60,000, then to 62,000. I was assured that this number wasn't due to the condition of the truck from the manager as he worded it, “it was in the nicest shape anyone could ask for.” At this point, I felt like I had been misled into making the hour and a half drive to them, so I made it very clear that I was not interested in that offer and left. About 15 minutes after leaving I received a phone call from the salesman stating that “there is a ton of interest in your truck from our other dealerships and we'll offer you $65,000 for it so I hope you didn't get to far down the road” I said “great I'm going to get some lunch and I'll call you back when I've thought it over and let you know”. After about an hour later, I called back and asked if they could raise the price to 66,500 and that I was not interested in trading only out right selling. The salesman checked and said no 65,000 is the best we can do, so I said, "Let me think on it for a minute." This is when I texted the salesman back and have included a screenshot of the messages to follow.

This was quite a frustrating and misleading process for me to go through, and I hope prior to clicking “sell my car” on Wyatt Johnson's website that this will inform you on what it actually entails. All said and done, this took up seven hours of my day off and was about as inconvenient of a thing I think a company can do. It should be considered false advertising to say that you'll purchase a vehicle for a certain amount, get them to bring it in only to ever offer less and then back out of the deal all together once a deal is...

Buyer beware and do NOT rely on the “Warranty for Life” this dealership advertises. My husband and I purchased a used vehicle from Wyatt Johnson for our family. We did our due diligence, and we have maintained this vehicle impeccably and it is still in basically the same condition as when we bought it.

Wyatt Johnson sold us a Chevy Tahoe with a lifetime limited powertrain warranty. They advertised and marketed this vehicle as “being better than new” because of the inspections, certification, and warranty available. Wyatt Johnson continues to market this same “Warranty for Life” although the terms of the warranty for new customers have changed since we entered in to the warranty contract. For instance, the new warranty contract for new purchases, now requires you to provide receipts for all maintenance; as per both the warranty company’s and Wyatt Johnson’s statement.

Our warranty contract does NOT require receipts. Our salesman told us we were allowed to do routine maintenance such as oil changes etc but we should keep a log book which we did. This aligns with various federal consumer laws, specifically the Magnuson-Moss Act, as well as Chevrolet’s own policies. The owners manual even provides instructions on resetting the oil life gauge after completing an owner performed oil change.

We have maintained our vehicle properly and have previously had two claims under this warranty. The first claim was 2018 and the second was July 2023. Our records were satisfactory and both claims were properly paid. We dropped our Tahoe off at the Chevy Dealership around 7:30am Friday, May 17, 2024 for a diagnostic appointment for a tiny oil leak. There were no oil, engine ir warning lights on and the oil life system still showed nearly 30% oil life remaining.

The dealership submitted the warranty repair claim for parts/issues clearly listed as covered under the warranty on Monday May 20th. The Warranty company said they were missing specific records which we provided. Then Wyatt Johnson and the Warranty company deemed the records “missing” because we didn’t maintain receipts for preventative maintenance we performed ourself. For maintenance we maintained, per the Wyatt Johnson salesman’s exact instructions a log book that indicated the date, mileage, oil filter type/part and oil type that was used during the oil change.

Our warranty does not require receipts or proof of purchase, and it’s never been required previously!!! They are changing the rules and improperly denying us the coverage we are entitled to.

Please do NOT purchase a vehicle with the belief that this is an honest company and that they will honor the warranty! We are proof that at some point during the course of your vehicle ownership they will unethically claim the terms of your contract state something they clearly do not and leave you without a vehicle for...