Walgreens — Local services in Cocoa Beach

NOTE: I had to give some sort of star ranking. I didn't want to. So don't think the star mean anymore than my being forced to rate the dive.

I lived in Cocoa Beach until I was 34. Walgreen’s has gone downhill. I know that they have had money issues, ETC, but the way they act now is laughable. Almost. The counter people are OK, and I’m being charitable.

Management is a joke. Very hands off and in the air.

They are like the referees in professional wrestling.

The pharmacists have an offensive attitude and an imperious attitude. I don’t cotton to a druggist having final say over prescriptions needed by my very ill father. Their timing is terrible in calling his doctor if he needs a controlled.

They seem not to be under store management but rather a corporate office somewhere… that likes to hang up the phone on people. If you left a 13 year old there maybe they can get that whole calling thing together.

So remember they hold sway over your health.

Unless there is a sale their prices are not competitive. If there is a sale they have two of four registers open and someone is holding one up with a newspaper insert. Management will huff, puff and then open a register. I get the distinct feeling they are doing me a favor in their eyes. Its soooooooo hard and they are soooooooo put upon.

Bah.

I have a very small violin for them.

Right down the way there is a place where the pharmacy doesn’t keep banker’s hours, open 24 hours like the rest of the store. They are nice and polite. Helpful even! (gasp)

It’s where I take...

Misinformation led to some serious irritation in an attempt to get my narcotic meds. Train better. I understand there are people who abuse but there are also people who need them to function. I don't like having to take them. I don't deserve to be treated like an addict. At this point I'm a day and a half delayed and due to misinformation I've spent 3 hours on the phone getting more misinformation. The pharmacist says I should have been more proactive but knowing I was coming from out of state, I started this process 3 months ago to ensure this wasn't going to happen. Unfortunately it seems like getting accurate information is impossible these days. Doctor writes the prescription and says nothing about the possibility I'll have problems, my insurance tells me one thing, Walgreens tells me another (and then even something else) and instead of being treated with compassion and understanding the pharmacist tells me I have no reason to cry, speaks over me instead of listening, and generally acted so snotty and condescending. Try having a little sympathy. You are not the one with the twisted spinal cord. If I didn't have to take my meds I'd never go back to Walgreens again. I guess I'll be proactive before I have to fill again to find a...

The pharmacist at the Merritt Island location was extremely rude. I was not texted when meds were ready & last week I was on the text messaging. I walked in the store at 8:50 pm. I handed her a script to be filled from an urgent care center. She refused to fill the prescription stated "We are getting ready to close" I tried to explain, it was to be filled tonight, not tomorrow for onset of new symptoms. If I was texted with the first completed med this would not be an issue. All she could say is "We're getting ready to close" If she didn't spend so much time arguing with me the script would have been filled. I asked her "What ever happened to "The patient, customer, client comes first?"

She faxed the prescription to the Cocoa Beach Walgreens & stated they are open 24 hrs. She then filled a prescription for someone behind me.

Truly unprofessional, rude, angry tone in her voice when we first walked up to the counter which continued & worsened as she continued to state "We are getting ready to close" The store closes at 9pm, not 8:50 or 8:58.

We then went to the Cocoa Beach Walgreens. The pharmacist was extremely nice, professional & apologetic. She deserves 5...