Skyline Nail & Spa - Colorado Springs — Local services in Colorado Springs

I was a walk in customer today. Usually I book an appointment but was told I could walk in for a pedicure over the phone. I brought my daughter to get her nails done as well-because she is not particular on who she gets for nail art (it was a fill). They took her directly over to a station and began doing her nails. I was sat in a pedi chair and told someone would be right with me. 20 min later a woman came over and began filling the water, then walked away. I dipped my feet in the water and waited another 5 until she came over. She began taking my gel polish off as she asked me what kind of pedicure I wanted. Knowing my daughter would be awhile, I chose the nicer option with aromatherapy plus a gorgeous chrome gel polish to top it off. She tells me it will be $80 for the pedi and I oblige. A lot of money for a pedi, but I felt it would be worth the relaxation! She seemed very irritated I chose the chrome (more work=more time), she then put foil over my toe nails, moved one seat over to the next person, then looked at me and said they needed to soak the gel off. Ok… Another 30 minutes go by… my daughter is about done with her nails by this time and my feet are freezing cold. I can’t stick them in the water she has drawn for me because she has put foil on them after blasting away the previous gel. When I ask how much longer they needed to soak, she says I didn’t have an appointment so I needed to wait!!!! What?!?! She already ripped my previous pedi apart and is now wasting my day away while everyone around me gets taken care of. If I would have known I was going to wait this long and be treated so unprofessionally, I would have passed and went elsewhere. I politely told her I couldn’t waste any more time as my daughter was about finished and we have other plans. She began looking at customers around me for looks of disapproval of my outspoken dissatisfaction and speaking to her coworkers in Vietnamese. I was feeling so uncomfortable! It was a horrible experience and we will NEVER be back. If you want a relaxing experience, or are looking to freak others to one....

I was very excited to go to this place as the reviews and pictures looked amazing, but left extremely disappointed. For starters nails are not a cheap investment and I mean you’d want a nail artist to take the time to make sure your nails do look good for what you’re paying. Well that was not the case with this place. I made an appointment for my nails three days in advance and when I showed up it was very busy which I understand and waited for about 30 minutes before they were ready for me. The man who did my nails I think was either a manager or supervisor and acted like we were in a race and he had to finish my nails as fast as possible. He took my old acrylics off with another fake nail and the way he did it was extremely rough and hurt a lot. Before he finished he did not even ask me to wash my hands (which were covered in nail dust) and just went ahead and applied the clear gel coat over top. He then told me I was done and did not even look my nails over and went on to the next customer. When going to the front to pay I snagged my jacket and looked to see how and found a few little bubbled up areas on one of my nails. I brought it up to the man and asked if he could possibly fix it and he did try buffing it away and said that there must have been some dust that got trapped inside the final coat ( which yes my nails were covered in nail dust since I hadn’t washed them). After paying and leaving I ended up finding even more bubbled up spots on my nails which was disappointing considering the price I paid for them. I did tip because it felt bad not to do so, but honestly I did not want to. Overall I understand that the place was busy when I came, but that is no excuse to not provide quality service to customers.

*Response to owner. Thank you, but with the quality of service I received I will not be coming back to have my nails fixed by...

SAD!! I’m so sad. I was getting my nails done for my bachelorette party and wasted $122 (before tip)! Now I’m feeling super anxious that I will have to pay MORE money to get them removed get them redone when I save up for this (wedding planning is expensive)!! The shape, style and technique were completely off. I have been here before for a pedicure and full set and I’m seeing a trend in lack of ability and creativity at this salon. Instead of using a cutting technique he fully built out the pink acrylic and PAINTED on a white square at the tip of nails. I asked him to make it more round to look more natural and like the photo but it was past the point of no return. He said he couldn’t do the original French tip technique and this was how it was gonna be. At that point, I just let him finish so I could leave. I wish I could just get a refund and go on my trip with my natural nail 😭

The photos show that the nails are different lengths, they are ALREADY lifting around the cuticle area (I just got these done today!!), build up under the nails and lack of symmetry.

My pedicure was relaxing and the technicians demeanor was kind but the quality is unacceptable. I wanted a darker pink to match the pink on my fingers. It looks like the only product he applied was a matte topcoat! He clipped the white off of my toenail which looks unattractive and originally put on a shiny topcoat when I asked for matte. Then I realized after he looked around confused that he doesn’t speak English so no wonder he couldn’t provide the service I asked for!! Management-this is unacceptable! He has a caring hand and could have a lot to offer if he knew what the heck he was supposed to do.

Very disappointed and should’ve listened to the reviews. I...