Hampton Inn & Suites Colorado Springs/I-25 South — Hotel in Colorado Springs

About two months ago, I stayed at this Hampton Inn for a few days. This time, I stayed for nearly two weeks and had the chance to observe and experience this hotel in more depth. At the front desk, Nick welcomed me as an old friend; with genuine warmth and care. As I sat by the fireplace, I observed him on several occasions with other incoming guests providing the very best suggestions of all that Colorado Springs has to offer. Despite the frigid weather, his warm hospitality and sense of being a “front-line ambassador” for Hampton Inn and the community makes an enormous difference for travelers. Then, there’s Ms. Carolyn who manages the breakfast area. Quality, pride of service and cleanliness are her hallmarks. However, she goes further. A young mother enjoyed a moment of serenity; relishing her first cup of coffee, as Ms. Carolyn tended to her three children by making individual pancakes to the delight and satisfaction of the excited little ones. The gleeful expressions on these children’s faces were captivating. Ms. Carolyn has a heart for everyone but a very special place for the care and happiness of children who may have to consider this hotel as their “home away from home.” There is a spirit of loyalty, diligent teamwork and job satisfaction amongst all the workers at this Hampton Inn; whether it is the outstanding housekeepers or the diligent maintenance crew. The “maestro” of this environment has to be “Gabby,” the General Manager. While poised and elegant, I have observed how her genuine care, dedication to steadfast mores and standards coupled with heartfelt consideration for individuals in her team is then reflected into every aspect and consideration which makes this Hampton Inn a unique, harmonious and high quality place to stay. Lastly but not in the least is the hotel’s “night owl.” It was mission critical that I obtain transportation to the airport for a very early flight. “Zack” who works the night shift at the front desk is a problem solver/solution finder. After a disappointing experience with Uber from the airport, Zack assured that, despite the harsh weather conditions, transportation on my departure morning was in front of the hotel at the required time. Further, as I was still on a different time zone and awake very early in the morning, Zack ensured that the Hampton Inn’s incredible robust coffee was prepared to ensure my “mission readiness.” I don’t know if I’ll ever have the opportunity of returning to Colorado Springs. But if I do, there is only one place that I’ll stay: Hampton Inn on Geyser Drive. The exceptional “cast of characters” make a short or longer term stay at this hotel a long-lasting...

I've stayed here a few times before, and it's always been a pleasant 4-star experience. This trip though... It's just the attitude from everyone. You can't grab a cup of coffee or get breakfast without having to deal with attitude from an employee. The hotel has their own little odd COVID policies. An example is that guests aren't allowed to touch the serving spoons for the breakfast buffet (we can all touch the same entry door handle, elevator button, coffee pot handle, ect... But that's not the point). Instead of using a sign to explain this policy, I guess you're supposed to just intuitively understand it. When you violate said policy, along comes the sassy employee saying, "they told you when you got here not to do that". No. "They" didn't tell me anything. A simple explanation that you have a different policy would have been sufficient. I don't have the patience for the attitude at 6:30 a.m. Had that been an isolated incident, it gets chalked up to someone being tired or having a bad day, and not representative of the overall hotel. But it isn't an isolated incident. It's been poor customer service since check-in. So here's your two-star review to go with your two-star service. As

Owner response was "sorry COVID forced us to make rules that impact the breakfast buffet.... But it's really not our fault..."

Are you kidding me? The review specifically stated your non-sensical policies wasn't the issue. Sure, they're not based in any of the actual science that's come out in the last 18 months, but whatever. I don't expect a hotel to be on the cutting edge of science. The review was specifically about the attitude at the hotel, and how annoying it is when you're a traveler who is unfamiliar with local policies, then berated by locals for not knowing the policy. Management trying to blow this off as a misunderstanding over what the policies are is tone deaf at a minimum. This hotel is twice as expensive this trip as it was the last trip. And they are offering half the services with double the attitude. Hey owner... This isn't sustainable. I will absolutely find some other place to stay next time I'm in town. I'm there a couple times a year for work anyway. Why would I put up with twice the price, double the attitude, and then a Google review explaining I just don't get the policy. You guys obviously don't...

WORST STAY EVER!!!! WARNING WATCH OUT FOR SMASH AND GRAB We stayed at HAMPTON INN & SUITES I-25 SOUTH COLORADO SPRINGS 2910 GEYSER DRIVE from 11/21/2018 to 11/24/2018 on the morning that we were leaving back to Utah we got a call from the manager at the front desk asking if we owned a white BMW, I said yes and they said there had been an incident involving our car and we needed to come down. We came down to the front desk and were met by the police telling us our car window in the back was broken into and there had been a smash and grab! Well what the thieves grabbed was my camera bag. I'm a photographer here in Utah and was devastated! Although I was lucky enough to have placed my brand new camera in my purse but I still had over $600.00 worth of lenses,SD cards and camera gear. We were not the only ones.... several others that stayed at the hotel were victims too. We had full coverage car insurance which covers the window but not the camera bag and items in it. We don't own a home we rent and we didn't have renter insurance. So the hotel manger comp us for a cpl nights but it doesn't even come close to the amount of my items that were stolen! The photos on the SD cards are irreplaceable memories. There was a security camera that we parked in front of in the back parking lot where it was well lit. There was not a sign in the back that stated they are not responsible for what happens to your vehicle. The hotel didn't warn us that they have had lots of break ins and smash and grabs until after the fact. A women who had a white BMW just like us had there trailers winter tires stolen before we stayed there and she told me that they were so worried about their vehicles that they asked management to park under the carport in the drop off area.She also told me that see thinks that the hotel employees may be in on it. I found out there were several other hotels that were hit the same night of 11/24/2018. I have been trying to get info for almost 2 months and the police and the managers haven't been following up on it! They haven't invested in descent camera security to keep there costumers safe and need to be...