GameStop — Local services in Columbus

I arrived at this location and stood in line today to purchase my 12 year old son's Christmas gift the PS 5 Disc version. When we arrived, we were told by the sales associate at the door that if we were there for the PS 5 or Xbox X we would have to stand in a line outside of the store until 4pm. We waited in line and when it was our turn to obtain a ticket to be guaranteed to order our PS 5, the store manager told another guest that was inside of the store while everyone waited in line that he could go to the sales associate at the door to obtain a ticket to get the PS 5 instead of going in the back of the line. At that point that customer was provided a ticket literally in front of me and then when it was my turn, I was told the customer they let cut the line took the last PS 5 disc. I asked the associate to please get the manager at which the manager came out and argued with me about how they customer was already in the store and he told the customer he could cut the line. Now all they had was the PS 5 Digital and I could purchase that. He kept trying to justify his decision to allow someone to cut me by saying they just got the information 30 minutes before 4pm. I called corporate office and was told all they were going to do was file the complaint and send it to the store for the manager to review, but they cant guarantee anyone would contact me back or compensate anything. I explained the store manager was who I spoke too and he was the one who allowed someone to cut me in the line. I will not ever shop at Gamestop again as they do not value their customers at this location specific to the managers behavior and disrespect. All of my diligence of trying to make my sons Christmas special was for nothing thanks to the store manager. I feel I was discriminated against based on my race and gender. They have lost...

I have a love / hate relationship with this store. If you're a parent you can save some great money here buying used games! My boys seriously love their games. They beat them so fast that I'd go broke if I always bought new! Fortunately you can get used games here very reasonably. The kids don't care that it's used. They just like having stuff to play!

The staff is very helpful and will offer great suggestions if you ask. They genuinely love games and really know their stuff. Games, like movies, vary wildly in quality. They've been great at helping me find great games that are age appropriate for my children. Some of them I even like to play!

The only thing I don't like is that some of the other customers tend to have issues with cleanliness. This isn't really the store's fault, but a couple times I've been in there I've wished that some of the other clients would have stopped by Bath and Body Works first!

Overall if you've got gamers in your family, learn to love Gamestop. They're this mom's best...

My 20 year old son who has Autism, social anxiety, and Selective Mutism went to this store. His counselor has encouraged him once a week to go into a store he is comfortable on his own to walk around. This past week, with the new Pokémon game coming out, he picked this store and wanted to buy the new game on his own. Once he entered and found the game, he realized he had to ask for it. He was working his courage up to be able to ask the clerk when security approached him, asked him to empty his pockets (which had his wallet and phone), lift his shirt, and then asked him to leave the store. I understand this was probably confusing for the clerk, as he may have asked my son questions and he did not answer, but I do ask for training with your team and security (assume it was the mall’s) to better work with those who are...