Kohl's — Local services in Columbus

I shop at this store often enough that I'm familiar with their stock & know where to look for things. I gave it a high rating bc the employees are the nicest & go out of their way to be fair (with returns, finding coupons if I don't have mine). Everyone is always friendly, approachable and helpful. Maybe bc i'm good at shopping I don't mind the "hunting" part & know how to sift through things quickly (I usually know what I'm looking for). But I do agree with other reviews here that this particular store is typically very messy & disorganized. But, here's the thing, you want low prices then they can't afford to hire lots of staff to be cleaning the store. They are usually short-handed which is why things are in such disarray. It is a F/T job to clean up after ppl. Dressing rooms with clothes strewn all over, the person couldn't have been bothered to even hang the clothes back up but left them thrown on the floor or in a pile on the bench with the attitude that "it's someone else's job to clean up after me." NO, it's not. I see how hard these ppl work and no one is getting rich working as a sales clerk at Kohl's. You want 1 on 1 attn, go to Nordstrom & hire a personal shopper. Or, perhaps be more considerate of fellow humans who are not hired as slave labor & the sales staff will have more time to help the customer look for items. Whenever I've needed help whoever is around stops what they are doing. I'm not complaining abt the optics of this store bc I know this is a 2nd or 3rd job for most of the associates & it's difficult to find ppl who are willing to do that type of...

So I just went to Kohl's ray before they close yes and it was still 3 minutes till 9 before I got to the door mind you me standing at the door didn't even prompt the guy standing at the security exit to even acknowledge me so I had to beat on the door to get him to even look at me and acknowledge what was going on or why the doors were locked before they were actually closed Not to mention that I had just been there 5 days ago and dropped $250 planned on spending another 100 150 tonight and he literally looked at me and said it's 2 minutes until we close I'm sorry you'll have to come back tomorrow morning now I don't want to go in to all kinds of details but I'm actually dealing with some things personally That made it very important that I get those clothes that being said that man did not know what my situation was but he was quick to turn me away and not even think to say well why would this guy come 2 minutes...

Their customer service is amazing. They stand in customers' shoes. I went to pick up an online order yesterday, but they told me they could not locate the item. The staff, named Mike, reached out on the matter. He first figured out that I did not pick it up within the time frame, so the system cancelled my order. However, he went looking for the item and found it's not shipped back yet. I was very disappointed then as I never heard of the rule before. I checked my email account and did find the reminder email. I did not saw the email earlier because I seldom used that email account. My wife was really mad at me at the moment too. Thankfully, Mike talked to the manager about the issue. They decided to give me an honor, so I could rebuy the item with the same price as we did during Cyber day deals. We really appreciate their patience and kindness act. They really stand in customers' shoes....