Target — Local services in Commerce Charter Township

Had an incredibly disappointing experience at the Target in Commerce Michigan. I went in to return an item and things went downhill fast due to poor training and unprofessional behavior from the staff. After the first young employee mishandled my return, Andrea (a team member there) stepped in and acknowledged the mistake, but told me there wasn’t much they could do to fix it. While I remained calm, she suddenly accused me of “cussing and acting crazy”, completely untrue and clearly an attempt to deflect from their own error. I left the store frustrated but returned to get the names of the employees involved so I could submit proper feedback. That’s when I walked in on Andrea talking about me openly to other coworkers in front of customers, laughing and mocking the situation. I have this on video. This level of unprofessionalism is unacceptable, especially when the store admitted fault in the first place. Talking about customers in front of others and mishandling a return should never be brushed off. I’ll be sharing the video shortly, if Target cares about its reputation and customer experience, I hope someone from corporate will reach out to make this right. Update** went to the Wixom location and they were able to correct the error and allow me to exchange… all I wanted to do. Thank you Wixom location, this commerce location can learn a few things. Like how to do their job...

I used to love shopping at this location, but I have noticed that in the past few months, they have been constantly running out of items and not restocking them. I understand that they are going through a remodel, but this has been an issue since before the remodel. There will be shelves left empty where items should be where it is clear that restocking has been neglected. For example, Target's Favorite Day Chocolate ice cream and Mint Cookies and Cream ice cream are my FAVORITE ice cream, but they are never in stock anymore.

Also, this remodel has been a complete nightmare. The set-up of the store makes things very hard to locate and leaves a lot of items hidden behind shelves that were previously not there. The lighting is horrible. The lights are now so bright that it actually hurts my eyes to be in the store for too long. I used to love shopping at Target, but with the lack of items being restocked, the difficulty with locating items with the remodel, and the extremely bright lights, I just don't go there anymore. It's not worth the trip or headache. I hope things will get fixed with the remodel because I want to be able to stop there again. Until this gets fixed, I'll be shopping somewhere...

Their customer service people are so rude they’re just downright mean. In the time I waited in line I watched them make a pregnant woman cry and berate an elderly woman until she was also in tears asking them why they were both so mean. I feel no guilt in saying that if you’re in a customer facing position you don’t get to be downright rude to customers like that. If you’re in that bad a mood call in to work.

The store is also going through the awful remodel, they’ve already done the beauty/Ulta section so good luck finding anything anymore. Also Starbucks is closed indefinitely because of the remodel.

Update: I ended up back at this target for reasons outside of my control and decided to check out their K-pop albums. I asked for help because the one I was looking for was listed as in stock but wasn’t on the shelf. The guy in the electronics section stared at me, walked to the shelf, grabbed an album that’s vaguely the same color but a different group and gave it to me. When I said it wasn’t the right one he said I’d have to wait until 5 so someone else could look for it. It was 4:30…

Honestly just go to a different store. This target is...