Kroger — Local services in Commerce Charter Township

My wife went into this location on 3/7/2023 and walked over to the baking section. There was a sign on the counter that read "we are closed and will be back". There was a lady behind the counter so my wife asked, "do you know when someone will be back". The lady responded, "Am I not in front of you". My wife shrugged this off and asked for help ordering a custom cake. The lady behind the counter informed her that they do no do that. My wife then pointed to the sign behind the counter that stated the steps to order a customer cake. The lady insisted that they do not do that. My wife then then asked to speak to someone who can help with the order and the lady walked away and came back to state she can help her with it now. The lady took a piece of paper and asked her what she wanted. As my wife was going through the details, the lady then asked when we needed the cake for. My wife let her know we would need it by Sunday, the lady then crumbled the paper and threw it at my wife and began to yell at her stating that my wife wasted her time and to leave. There was another customer behind my wife that saw the entire interaction happen and they both began to shout at each other. When the manager came, he did not seem to be able to handle the lady and my wife then left since no one seemed to want to help her. I am very disgusted by the treatment my wife had at...

Management is disgusting. Because they are SO understaffed and SO focused on their delivery service, they are requiring all their staff to do 2x work. I overheard a conversation from the manager to the little ole lady that was working self check out that she can't stand still. She must move at all times and must be "working". The manager continued to harp on her that she wasn't "working". Mind you, she is ALWAYS super helpful, always nice and I look forward to coming in to talk to her. I had to speak up to the manager and he acted like he had no idea what I was talking about. I'm not even mentioning the countless amount of times their pricing is wrong (and I paid it) or how horrible their produce is, it's the way they are treating their staff. I told the manager and I will stand by it, I WILL NOT STEP FOOT AGAIN IN THAT KROGER. Mind you, I typically go there EVERYDAY to get my lunch. I will drive the extra mile down the road to Aldi. I hope the store manager or district manager hears this (I'm sure they could careless). People pay attention to the company you are running. Also, IF ANYONE KNOWS OF A CLASS ACTION LAWSUIT AGAINST KROGER FOR IMPROPER PRICING, PLEASE LET ME KNOW. IF THERE ISN'T ONE, I WOULD BE HAPPY TO...

Place is filthy. Place is out of almost everything. No carts either. Deli closes randomly at all hours of the day. Random garbage everywhere. I don't understand how any customer could possibly deal with a store like this. It's 5pm on a Monday and not a single cash register open. The line for the self check out is all the way to the back of the store. People wait in line for 30 min to check themselves out? They seem to have nothing else going on in life. I went to the manager and he just shrugged his shoulders and said he doesn't have staff. Well, this is a publicly traded company with annually 2 Billions in profits to pay for plenty of labor. They just chose not to! They paid their shareholders back 2.2 Billions. They just don't care about what their customers have to go through! They seem to have money for highly unprofessional staff who decides who they let check out or who they don't. What a power to have! I guess that's the staff you get for the low wages. A filthy store, endless lines and horrible employees pave the way to profits. Btw, sly old manager posted a positive review at the same day in response to this review claiming 'well managed clean' store? hahaha,...