Slowly General Store + Bona Fide Refill Shop — Local services in Concord

We were charged $12 each instead of $4 each for 3 stainless steel straws. The mistake was not noticed by my husband because he was not offered a paper receipt. We decided to exchange the straws for smaller ones and that's when the mistake was discovered. Also when he checked out at 10:45, the first time, being charged $36 instead of $12, he asked if there was any discounts tonight. He was told no. Then 35 minutes later when we randomly returned to the store, we were informed everything was 20 percent off between 11 pm and 12 am. When we decided to exchange the straws for slightly smaller ones, I asked one of the two clerks trying to straighten out the ridiculous over charges if the new straws we exchanged for would have the 20 percent off price I was told that we were getting the 20 percent off price. When we reviewed our purchase/return/exchange, we discovered that wasn't true and we did not receive the 20 percent off the new straws. Very disappointed how such a big overcharge was made and how we didn't get the discount even though I asked and was told we did. This should have been...

Wow shocked by the negative reviews. If you are looking for green goods, this is the best and only place around. This store is one of the reasons I look forward to coming to Concord. Yeah its not cheap, but the people who buy these type of goods generally accept the fact that they will be paying a premium for quality goods that are safe, responsible and are made to last.

The staff can be quiet, but its the kind of store that most people just explore on their own and ask questions when needed. When I have asked questions they do show compassion for their products. They know the manufacturers reputation and can tell you what other customers have said about them.

They have a nice selection of stainless steel kitchenware, including bottles, containers, straws and ice cube trays. They have bamboo bowls and utensils, wooden kid toys, Safecoat paints, VT soaps, Alpaca wool socks... and a bunch of other eco friendly products you just wont find in other stores. Its small and definitely worth...

Great products, good prices! I purchased a beautiful wood drying rack and Bees' Wrap (3 different sizes). We already own quite a few of the products in stock, BUT now I know where to go to purchase gifts for friends and family!! I highly suggest investing in To-Go Ware utensils, reusable straws, metal food containers and cloth produce bags....it will save you $ in the long run AND reduce waste.

We just moved here from Arizona and was so happy to see that a zero-waste-conscious store exists here! The owner is super friendly and willing to chat about their mission and future intentions to bring in more zero waste products to Concord. WOW, you guys. We are incredibly lucky to have Bona Fide Green Goods here! I'll be supporting them as often...