James Avery Artisan Jewelry — Local services in Corpus Christi

I went last night to pick up two bracelets that they were attaching charms to. As I parked in front of the door I noticed a lot of sales people Stone around, as I got to the door I noticed it was locked looked at my watch it was 8:03. By the time I got to the door the sales people around the door had already scattered, nobody looked at me I felt like a ghost. But one woman in the back motion with her finger across her throat as if cutting her throat. I'm guessing that's the way she said they are closed that I was too late! I didn't know they closed at 8 pm. I couldn't believe they were so rude as not to at least motion with their mouth that they were closed. I thought it was extremely rude because when their doors are open they are friendly I'm so helpful but once the doors are closed once it's closing time they will turn their backs on you like you do not exist. I've never felt so small in my entire life! I spoke today as I picked up my charms and bracelet to the manager name Laura. she said she told the other manager about it and that was it. There are no hours posted on the door. Very...

My daughter went to James Avery on 1/6/2023 to pick up her charm at the mall she went on 12/28/2022 to get a charm removed from her bracelet Chelsea had terrible attitude told my daughter she had to come the next day but my daughter works on her day she on 1/6/23 to pick up charm and bracelet received the bracelet but no charm and 1/6/23 so they lost her charm very disappointing store manager was horrible and the clerk Joey knew my daughter told him she didnt receive her charm but lied to store manager about the charm ask for manager ashe came and had a look on her face like she really didnt want to help us so I has ask the store manager to look the camera to verify to see that my daughter didn't receive her charm but refused. So I tried reaching out to Matt Gomez never received a call back dillard really need to look into what happened.Why they lost my daughters charm.But they really need to work on their customers service especially addressing a customer not calling them the woman or Man but as customers or guest.But hopenthey dont lose another customer charm they way did...

I loved the atmosphere, it took awhile before someone came to greet and explain how this work. The young lady helped us with what we were looking for. My husband and I were looking for our twin granddaughters first piece of jewelry and wanted something that wouldn’t fall off. She gave us great advice on getting an extra clasp to help prevent that. After picking out charm bracelet and 3 small charms we were ready to check out. I kept telling the clerk these were birthday presents, I thought since she didn’t make any other suggestions I would get the bracelets in their own box. All I got was the bracelets each in a plastic bag as if they had gotten repaired. Almost $400 dollars and nothing! If they had told me I had to pay for a box at checkout I would have paid then. I waited almost 7 hours to pick up the plastic baggies with my granddaughters 1st James Avery bracelets. It left...