We visit this place almost every day with our kids. This worker is serving us for the first time, but she is not new to the store. Unfortunately, her behavior was quite unpleasant. She was rude when taking our orders, and it was the worst service we've received here. I don't understand why, considering it wasn't even busy. I was still finishing my first ice cream cup when she walked away. When I asked for the cookie crown and hat that come with the special ice cream, she responded, “Oh, you didn't tell me?” — other servers usually automatically include them, even without being asked.
When I requested the paper hats and saw her rude expression, she simply said, “I KNOW.” Her attitude was dismissive and unprofessional. She was rushing, unfriendly, and not customer-focused at all. Despite her rudeness, I still tipped her 25% because I know other servers benefit from tips, and I felt it was the right thing to do. It even made me emotional because her actions felt unfair and inappropriate.
I don’t want my kids to witness this kind of service because it’s not normal. Kindness, patience, and friendliness should be the standard, especially when serving families with children. I hope the management will see this and take...
Read moreLine was pretty long, but the employees were fast and efficient, and the line moved quickly. Good array of options including some dairy free and some sugar free options for those on dietary restrictions. I got the chocolate dipped w/almond waffle bowl with one scoop of cheese cake ice cream ( cheesecake flavored with strawberry ribbons and cheesecake pieces) and one scoop of the flavor of the month pancake ice cream ( pancake and maple flavored ice cream with pancake pieces and blueberry compote swirls ). Both flavors delicious but WOW the pancake ice cream was spectacular. If I had know it would be that good I’d have gotten two scoops of it. Price is a little high and of course toppings are at additional charge , but not outrageous. It’s 2022- everything is expensive these days. For reference , two waffle cone bowls with two scoops each...
Read moreWe enjoyed the ice cream. Like over 70 We stoped to have some all 17 of us. Just because my sister went Back Outside to get the wallet the girl said inside i was paying the ice cream anyway she asked what do u want.? I said she wants one of does triangle ice creams. Is she just came or was she in line. If not you will have to go to the back of the line. I told her she was with me but she went to get the wallet which truck was park ed in front of building door. Not like she had to go far. So my sister just said never mind I'll go back of line. All the others got their ice creams. Which she just charged my sister all of them not even asking .which ones do i charge to you. ? My sister also didn't want to argue just paid.sorry next time i come on our trips no more going there. Sorry Baskin Robbins.NOT YOUR FAULT..ice cream 4 ...
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