Pottery Barn — Local services in Corte Madera

I've been looking for a sectional for my living room for a while now, and I decided to look into Pottery Barn. I was looking for a more modern design, which is why I was interested in the Carmel. I asked Nancy for some help, and I couldn't be happier with her service.

She guided me to the Carmel sectional, where we discussed design options. Nancy asked for the things I was looking for out of my couch. I cared about posture, soft seating, and a modern design. She then showed me two other couches I hadn't considered and I was surprised at how well they suited my needs.

We talked about what would work with the room and what wouldn't and Nancy also walked me through how I might like one of the designs that wasn't in the showroom based off the ones that were there, contrasting its measurements. She drew out a layout of what my sectional could look like in my living room and shared some of her favorite swatches that would go well with it. The whole time, Nancy was also sharing valuable interior design insights that I haven't even able to find online after weeks of research.

Still need some time to make a decision, but I just want to give a huge shoutout and thank you to Nancy for taking care...

I just called a local Pottery Barn store to see if they had a rug I wanted to buy for a Christmas gift. The man who answered was super helpful, but the store didn't carry it. He looked it up and found it at a California store. He called them, and the 3 of them called me back within 10 minutes. Donna from the California store located it and quickly gave me shipping options. She offered to text me a picture of it with her personal phone so I would have that for Christmas, since I didn't choose to overnight. She then offered free gift wrapping! Wow! Just wow!!! I was just talking to a friend this morning about 'so so' customer service. Pottery Barn does NOT fit into that category! They set the bar...

Couldn't say anything worse about this experience. Couch was ordered in July, expected delivery October 1st. Half of my couch was delivered and other half won't be delivered until November 20th? My entire living room has been disassembled and moved to my other living room, making things totally unlivable for the next 2 months of my life...mind you, my wife and I just had a child so this has just made our lives even harder. Do not order any furniture to be made from here. These people couldn't care any less about the mess they made for me...