Xfinity Store by Comcast — Local services in Corvallis

Based in the other reviews, our experience is no different. The staff here is super condescending and rude. “Ok, you know more about cable and internet than I do. You don’t have to be rude about it and you don’t have to be right all the time.”

They are all about commission sales. We wanted a middle of the road internet package. She showed us only two packages, the low one and the high one. Neither were what we asked for. When she realized we weren’t going to be a big sale, she became super annoyed at our questions. We left to think about it. Came back later and she was busy. Even though there were other employees that were not busy at all, they wouldn’t help us at all since Lou helped us earlier. I asked that we get helped right now because she was having a nice conversation with her current customer. I asked if we could get helped now since no one else is helping any other customers and they did. Lou then gave a death stare at the guy thinking he was going to steal her commission. Very uncomfortable.

As Thomas was pulling up our previous order, I was looking o we his shoulder in the iPad. I saw an option that wasn’t presented to us before and asked about it. It was the exact option we were asking for before and Lou didn’t tell us about it. We chose that option and it works perfect for what we wanted. She kept telling us that we needed the higher plan for our needs. WRONG!

Thomas sold us a two option deal where the second option was free. The discount would end up on our bill. After we looked at the first bill it was still in there. Called customer service and they said that promo doesn’t exist.

Went back to cancel that service and Kenny the manager was completely rude and dismissive about our experience. I get supporting your staff but you should also treat customers with respect. You don’t say things like “As I was saying…” when we were trying to explain our situation and he was failing to listen or understand. He handed us off to Wade, who was nice, and walked away. As a manager myself, when there’s a complaint, I handle it and try to make the experience even better than before. Not this guy. Pass off to the young kid and walk away.

When we left the second time, not one employee smiled at us or acknowledged that we were leaving until the manager said at the last second as the door was closing “Have...

I'll start by saying that I am not one to usually leave reviews on pretty much anything, but I'm completely fed up at this point with Xfinity. This has absolutely nothing to do with the store it self or the people that work there, it is solely about Xfinity internet as a whole. I moved out here about three years ago, and Xfinity was pretty much the only option. The guy that helped me at the store was very helpful, a little pushy at times, but overall got me what I wanted. The setup for the internet was honestly way easier than my previous provider as well, but since then the amount of outages I have experienced is ridiculous. It will go out randomly at least once or twice during peak times every week, and while this hasn't happened in a while, there was a period of around six to eight months where it would go out at 10 pm every single night like clockwork. The town that I lived in previous is about two hours away, and I had Charter internet for about five years. I'm not exaggerating when I say I never had a single problem with them, other than all out power outages. When I moved and returned my modem and router back to Charter, the gall that helped me was shocked because I had the same equipment for those five years and I said I never had any problems. I have had more problems with regards to internet in the past three years than I have had my entire life. Honestly, I probably wouldn't be as upset if I didn't have such a good experience with Charter, but because I did, I know it's possible to have internet that doesn't drop at random times throughout the day/week. If Xfinity could fix the reliability issues, it would be a great service provider. Until then, if you can find any other options, I would go with that. It is currently Sunday at 11:30 am, and the internet has gone out three times in the span of two hours, so that's why I'm writing...

This is a brand new store with a staff of competent and friendly employees. My parents and I made a switch from our internet provider and cell phone provider to consolidate all with xFinity internet and xFinity Mobile.

xFinity Internet: The internet is faster and more reliable then CenturyLink by far. Hookup was done by technicians who went above and beyond, even identifying old wires that would have reduced service and switching them out for free. There were some initial issues, but customer service was quick and technicians were sent in a timely fashion, arriving on time. After the first week of some struggle, everything finally settled and the internet since has been working spectacularly. Note: the xFinity WiFi extenders that we purchased did not work well and I would not recommend them.

xFinity Mobile: We were paying $280 per month for 3 lines, unlimited everything through Sprint. Their customer service was good, but their coverage was atrocious! We had no intention of switching to xfinity Mobile, but were intrigued when we signed up for internet and learned of their service. It seemed too good to be true. Only charged for data...can switch back and forth between unlimited and per gb. We wondered if there was a hitch. No. It’s really that simple. Our monthly cellular bill for 3 lines is $93. I have unlimited data for $45 and my folks rarely use more than 2gb for a total of $24. Coverage is outstanding - using Verizon towers without Verizon prices. Store employees were very helpful through the whole process.

All in all, we are very happy. Most issues we read/hear about are with Comcast cable. We don’t have anything to do with that. Their internet and mobile businesses make us very...