The Gold Shop, Inc. — Local services in Dahlonega

Don't waste your time with getting anything custom. My fiance purchased a beautiful ring from there as an engagement ring. However, it's so unique shaped that it can ONLY have a custom made contour band. I went to their shop recently to discuss designing a custom band, get a quote/estimate for the cost, and see some visual options, whether they be of existing bands, or some sketches. They took down my information, and i spoke at length with the owner of the shop via phone, along with one her associates. They took my ring from me so they could do some planning, and told me I could pick it up the following Saturday (a week later). I was hesitant to leave it that long, but thought nothing of it.

I came back the next Saturday (when it was ready to pick up, per our conversation AND the date written on my claim check) and it wasn't even in the store. The owner removed the ring from their store and brought it to some other jeweler she knows for her to "brainstorm a bit" to try and figure out how to make a band. A) NEVER was I asked permission or told that this ring was physically leaving your shop. B) do not make super custom rings if you're not prepared to already have some examples of matching bands to go with them.

After speaking with the owner on the phone AGAIN, she told me she would send some photos and have some pricing ideas by Wednesday. I told her fine, and she finally called me around 7pm on Thursday. She told me she found a band that might work, sent me some incredibly blurry images and told me to come by Saturday to look at the band with my ring, and we could discuss further. Fine. That Saturday would have been 2 weeks since I had dropped my ring off, however, I could not make it as I had a dress appointment in Atlanta.

The following Saturday (this makes week 3 to the day), I go up to the shop - an hour away, as I live in Alpharetta - and suddenly MY ring is no longer there, and neither is this band she had mentioned. I was furious. WHY would you tell someone your ring was there, and then take it out of the shop AGAIN? And AGAIN without notifying me or having my permission. I spoke to her shop assistant, who was very nice and trying to be accommodating - after all, it's NOT her fault her boss is incompetent - but the owner was also in store (finally) but couldn't be bothered to come speak to me to my face about why the hell my ring was missing after being told it was there.

At this point I also found out that she had started to do work on MAKING a band, of which I NEVER asked for, NOR approved. I drove my hour back home and didn't hear from her until Tuesday, where she left me a voicemail telling me it was urgent that I come pick my ring up THAT DAY. I called her back and she kept telling me to come see the band she found and pick up my ring because she wanted to show them both to me. I reminded her for the umpteenth time that I am only able to drive up there on Saturday's.

She proceeded to talk over me about how she wanted to show me the band, and how she was so happy she found a cheap one, and was really wanting me to have the two soldered together. I had to cut her off and once again remind her how upset I was because I never asked her to begin work on something custom, I only wanted a visual representation, and a quote. Her response? "Ooohhhhhhhh I didn't know that...Okay well, it will be here in the vault on Saturday and you can take a look at both."

So this past Saturday (we are at a MONTH to the day), I called first to make sure it was there before making ANOTHER 2 hour round trip, I was told my ring was there, and when I got there, I was immediately given my ring (thank GOD) but was never even shown the "mystery" band. I was told "sorry for the inconvenience" and immediately left. I will NEVER step foot back into their shop again. There are plenty of other custom, locally owned and trusted jewelers in the Dahlongea area, so save yourself a headache and...

I have spent the past 3 yrs looking for a band to go with my engagement ring. I have been in and out of Jarrods, Kay’s, and random family jewelers. This afternoon my husband and I were just killing time, mostly window shopping, and he asked if I wanted to go inside and look. I was hesitant because I had spent all this time looking, and pretty much decided I needed to buy a different engagement set. Of all the places I had been they just point you to the bands, and that’s where the customer service stopped. I didn’t catch the woman’s name that help me today, but she was amazing. She listened, and knew what I needed even though I was clueless. She, and “Bubba” ( I assume her grandson) are very sweet and polite. She isn’t quite old enough to be my grandma, otherwise I would definitely try to adopt her as mine. The turn around time is way faster then I had expected too. I would definitely recommend stopping in and taking a look around. You men, she can help you pick out the perfect item and the...

First off, caveats... I went in for services not to purchase jewelry. Also, the young guy there is cool, deal with him exclusively if possible. Now... I’m perfectly ok with an establishment saying, we don’t really do that here and I’ll move on to the next one. But, if you don’t understand something or don’t want to mess with it, just say so. Acting like you know more than I do about something you know nothing about but has been my field of study for twenty plus years just comes across as pretentious and condescending. There are a lot of jewelry stores out there, it’s not going to hurt my feelings if you say you don’t want to deal with my request. Incidentally, when you have to say “not to be snotty” multiple times, you’re probably...