Verizon Deerfield — Local services in Deerfield Beach

OMG!!! BLOWN AWAY!!! Sooo happy that I went to this Verizon store! I did my research online for trading in my iPhone for a later, more powerful one, and a great deal of course, to boot! So I walked in and immediately was welcomed by the manager Marcus and his great big smile! I knew that I was going to be in good hands. I told him that I was completely ready to leave this iPhone 11 that has served me well and have had for the past few years and was ready to move up to the latest technology that a phone can offer. I am a curious person and I had asked a lot of questions and none of them seemed to have bothered him at all. Marcus totally made me feel like I was the only customer there, which was not the case, he never ‘swooshed’ me out quickly telling me that he has other customers waiting for him nor did he look everywhere else, than at me, when we talked about which phone would be the appropriate choice! So not only did he give me his entire attention, he actually educated me on the newest technology that the latest cell phones have and why it’s important to keep up with that to get the best results that phones can offer. He was fully committed to me, and I picked up on that. It's a very rare thing today, to meet a guy like Marcus , who GENUINELY CARES!!! You don't see much of this anymore today in retail, and that's why I wanted to share this. He reminded me of what life was like years ago when people actually took their time to TALK with you. Bottom line, Marcus made me feel like I was the most important customer Verizon has, who DOES that??? And, I’m thrilled with my new phone, (the IPhone 15 Pro) the three camera lense’s capabilities of creating the most professional like photos, are just the icing on the cake! Talk about HD! Beyond! Thanks for your great service!...

I switched to Verizon, from Sprint, a few weeks ago. My experience was pleasant however after reviewing next bill I was very upset. Mind you, coming from Sprint I was very used to dishonest tactics to up-charge and scam me. I made that very clear, and the guy that helped me assured me Verizon would not do things like that and was very transparent.

First of all, THIS IS NOT A CORPORATE store so they finesse you into letting them set-up your phone so they can charge you a fee. I could have set up my phone easily, but he offered so I let him. At the end he said theres some form of "start up fee" which I didnt think too much about at the time.

Second of all, I was given the wrong plan. It was the same price but I specifically wanted a certain plan which was not given to me. It was easy to switch online.

Third of all, I was told Id be paying about $15 for my iPhone 11 a month, not the usual $30. It was some form of promotion. After receiving my first bill, which charged me $30 for the phone, I reviewed the paperwork from when I bought the phone. The page that I signed stated I would be paying $30 a month for the phone. The only thing that said I would be paying $15 was some mock-up estimate of the charges they use to break everything down for you.

Long story short, they lie and are dishonest and it will end up costing you more money...

Marcus and his store team are the best! They go above and beyond in making sure their customers are taken care of. Switched from Sprint after 6 years, as they no longer offered any incentive. Tried switching to AT&T and they screwed up order so bad, we cancelled. Feeling very frustrated at the entire wireless industry, spoke to store over the phone and seemed like they would be able to help. When arriving at the store, Marcus and team were able to explain and honor all of Verizon's incentives. Even when Sprint gave major issues in porting the numbers over, the store's team persevered.

Being in the store several times, I noticed it was not only the interaction with me, but the customer service and attention they provided every customer from the elderly to the foreign language speaking. They made sure by the time customers left the store, the customers were satisfied. Some issues, like billing and stuff (especially the huge upfront bills, as the credits have not taken effect, are not the store's fault). It is Verizon (and all wireless carriers) policy.

I can not encourage enough, those who are in the market for a new wireless provider, to check out this location. You will be...