YouFit Gyms Deerfield Beach — Local services in Deerfield Beach

Today I am marking my last day when my foot stepped onto the Youfit premises as the management of this location caused a drama due to my "behavior" and told me to get out of the gym. Still surprised with the way management has dealt with the situation that happened. A bit more on what happened:

Today, I was at the gym having my workout and was moving from one excersie machine to another. There was a gentlemen that seemed to be stretching and planning on using this machine. I asked him politely if he wouldn't mind if we switch between the rounds so everyone would be able to do their workout while not waisting time on waiting. He became pissed about this and asked one of the staff members for help. He told that I sneaked in and started using the machine (WHAT?) I understand that this gentleman nore the staff members are aware of the basic gym ethics. They told me that if he is using this machine and doesn't want anyone near it, it is his free will. Well, then where is my free will when I want to use it? In any normal gym - people respect each other and they follow this simple rule. I've never been in this station before where someone refuses to share the machine.

However, from here it only got worse. The actual manager of this location came to see what's going on. He told me that I was yelling.... which was not true. My voice might be loud, but I never yell. He also took the side of the gentlemen, even though that gentlemen called me a jerk and an asshole ( a few times) He disregarded that. Where I'm from - people are being punched in the face for words like that. And that is what I told this gentlemen, since I won't allow anyone to disrespect me. And after that, the amazing manager told me that I need to leave the gym. He told me - Get out. Who is he to talk like that? Am I dog? Is he paying me for any service to behave that way? Awful... When I asked him, why aren't you asking the guy who called me an asshole to leave? The only answer I got was - get out.

I think that Corey (The manager) is a "great" manager, with his amazing thought through actions and great problem solving skills he was able to lose 3 customers in one day (all my family will never use Youfit again) which converts to around $600 annually. Plus, I can guarantee that they will lose more as I have a few friends that after this situation are planning to cancel their membership as well. Due to unacceptable actions of management.

But hey, I don't want to take the good away from Corey either. He does care about his customers, since if he wouldn't tell me to get out, I wouldn't be able to find a wonderful gym right next to my house. He is an "incredible" manager.

But all jokes apart, I think this is an unacceptable behavior from management. I felt like Corey was waiting for all his life for the moment to be able to say those words - Get out. Otherwise, I don't see any other reason why this action was appropriate. I think this situation could've been handled in a different way where both customers would have ended up being satisfied. But no, Corey took a different approach. Customer satisfaction isn't his priority for some reason.

Lastly, to be fair, let me rate this gym, since I am leaving a review: Service: -5 out of 5 (based on experience with dear manager Corey) Staff: -5 out 5 ( based on experience with dear manager Corey) Equipment: 3 out of...

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Youfit health Clubs was such a let down. The few times I worked out at the Deerfield location were actually very nice.

My issue with Youfit began 7 months ago when I moved away from South Florida. I got to experience canceling a membership while moving across country. I didn’t have time to come in before my move date but I really wish I had. Youfit has made my life miserable in my attempt to cancel remotely from a state that does not have youfit. I resorted to paying for service for 6 months until last week when on vacation in south Florida.

I walked into a location close to where I was staying and asked to cancel my membership. I was charged $10 to cancel and asked to sign an acknowledgment on the Credit Card pin pad. I did this, I left, and the burden of this membership felt like it had lifted. That is, until today, when I received a call from the Member Experience Supervisor, Shauna (hope I spelled that correctly), who informed me that there was an outstanding balance from the previous month (which I noticed when it posted to my account, it’s possible my bank disputed it since I had been trying to find a way to rid myself of youfit for months). As much as I explained that this “outstanding balance” was not outstanding (atleast when I signed and paid $10 to cancel) and that if it was, it was Youfits duty to let me know that when we terminated the membership. Shauna is now refusing to cancel my membership and it appears as though youfit may try to swindle me out of another month of fees due to their incompetence, lack of care, and general disregard for good business practices. I would like to add that I signed up for this membership online, from my phone, and now that it’s time to cancel, youfit won’t let me out the way they let me in.

As a customer I’m very disappointed and I will continue to fight against paying youfit another cent.

To any future customers considering a youfit membership, I can only advise that you pick another gym. Any other gym.

Wish I could give less...

After posting the review below, the music has been turned down to about 1/2 the volume it was previously. I assume management spoke to the front desk staff and they were told to keep the music at a reasonable level.

I repeatedly asked the people at the front desk turn the ear shattering music down and they actually laughed at me. They told me that the loud music was necessary to energize the people in the gym. I guess they got a reprimand from management.

Youfit Gym Deerfield Mall When I walked in at 7pm tonight the music was very loud, then the front desk people (there were four behind the desk) turned it down, about a half-hour later they raised the volume again. At 8:30 pm the one person at the front desk turned up the volume to ear shattering level, abandoned the front desk and went to the back of the gym with two friends. Management should review the video to see where he went and why the left the front desk unmanned.

GENERAL REVIEW Very loud unpleasant music! Volume is in control of the staff at the front desk who are controlling the music for their own entertainment. There are three of four people working out when I'm there who aren't listening to their own music, so the front desk employees are really entertaining themselves. 99% of the people there could care less if there was music at all, they're wearing earbuds or headphones. Management should set the music volume at a reasonable safe (not so loud as to do hearing damage) level and take station selection and volume out of the hands of the employees who play what they want to hear at a volume they want. I've been training at Youfit Deerfield Mall for over ten-years but the music is ruining a very nice place to workout. If you want to workout in a place playing music so loud you won't be able to hear your music . . . this is the...