AirDNA — Local services in Denver

We were very excited to use this service as an addition to our property management team, but were extremely disappointed. We have 5 listings and connected all of them to Airdna to be able to utilize the dynamic pricing feature and the calendar syncing feature. However, all 5 of our listings had every single day in the future blocked off when we synced the calendars. We did not realize this for a few days, so all of our listings lost out on possible bookings. The tech team could not figure out why their software blocked all of our dates so after 4 whole days of "troubleshooting" with no results, so we decided to ask for a refund. We un-synced our calendars from airdna but our dates were still blocked on airbnb. We had to manually unblock all future dates for all 5 listings. And now on airbnb, the dates won't automatically unblock when we have the setting on to unblock automatically 9 months in advance. Airbnb cannot figure out why, but this happened when we synced our calendar to airdna. They also could not figure out why the dates blocked and won't automatically unblock. And after syncing our calendar with airdna, our instant book was turned on for all listings, we have never had this on and it accepted a booking we did not want, and our VRBO calendars un-synced as well. We paid $300 for an annual subscription and Airdna said they could only refund us for 11 months, $215. Even though we only used the service for a few days. Which if you divide $300 by 12 months that is $25/month, so our refund should've been $275 but they go by the monthly rate of $85 for refunds, even if that is not what you paid. Overall, very disappointed with this service and their inability to fix the issues they created for all of our listings. As a property management software aimed to help increase rental revenue it is shocking to us that their software blocked off all future dates and there is nothing they could do to fix this. I will say the customer service rep, Claudia, was doing her best to be helpful. She was professional and kept me updated with text messages and phone calls so I...

I have utilized AirDNA on numerous occasions and have even recommended it to my clients, as I am a real estate agent. However, yesterday, when I attempted to sign up for a monthly account, it initially appeared to be priced at $15. To my surprise, I was ultimately charged $180 for a year-long subscription. Despite immediately reaching out to customer service, I was unable to connect with anyone due to the late hour.

This morning, upon contacting them, I was informed that they would not be able to process a refund for the $180, even though it had been less than 24 hours and I hadn't accessed the account, out of concern for not wanting to appear as if I was taking undue advantage of the program. This experience has left me extremely disappointed.

I fear that with such a shift in their service model, AirDNA may resort to inflating subscription numbers or face the risk of going out of business within the next 12 months. It's disheartening to witness this shift in their...

I assume loads of things gone wrong since they changed the platform structure but, so unsure if it was any better before but at least the free option earlier was giving you some basic data. Instead as current there is basically no free relevant data and even by signing up to a paid membership what you get is poor information that is nearly helpful to "Zero" and a glitchy poorly working app and platform (especially in the U.K.). But of course one will found out only after subscribing and after that they are unwilling to offer you a refund no matter if you just signed up. I find this is extremity bad and immoral from a contractual point of view. There are way better services out there at lower price that actually care about their customer and I'll be sure to go elsewhere and not give AirDna more of my money or support...