Emma and Grace Bridal Studio Denver — Local services in Denver

I would love to give five stars just to the studio and the amazing help they give in finding your dress, but the experience with their seamstress ruined my wedding dress.

First, a huge thank you to Cami for being so kind and lovely during my dress shopping. The dress I found I truly loved in the beginning!

However, after taking in the dress, the seamstress insisted I needed to take more at the top. This was after I expressed that I didn’t want it too tight so I had a lot of cleavage and after she explained to my friend that she would need to "smooth out my skin" on the back once it was on which I expressed concern over because no one wants back bulge hanging out of their wedding dress. I had also walked around the store and it felt good and was t slipping. She still proceeded to say we needed to take it in MORE. She insisted, and I went with her advice. I cannot say how much I regret that now. We didn't have time to adjust again since we'd already gone through three rounds because they had done the incorrect length and needed to fix their own measurements. When I picked up my dress a few days before the wedding, I burst into tears. The dress I loved so much and made me feel beautiful when I tried it on the first few times became something I dreaded to wear in front of anyone. In all of our pictures, I have skin bulging out the top of the dress across my back and it ruined the photos, videos, and was so embarrassing to have to wear in front of people. The seamstresses advice ruined my wedding dress.

I would definitely recommend the store - but take your dress literally anywhere else to get altered.

Edit post store response: Thank you for responding. I did not express this concern earlier because as I noted - I picked up my dress a few days before the actual destination wedding and was not offered an opportunity to try it on at the final pick up. No fitting appt was made by the team as was done in prior alterations and the fitting rooms were full. The team was aware of my wedding date and that I likely wouldn’t have time to do another set of alterations when they chose to make the final ones which they shared with me and I’m guessing why no fitting room was booked for pick up. Once the poor fitting alterations were discovered - it was too late to fix and no point in telling the store. I do still feel brides should have an insight to my experience so they can avoid it for themselves.

I did ultimately agree with the seamstress even though I had my doubts and part of my review is hoping more brides will trust their gut on what makes them feel beautiful on their special day and stand up for themselves better than I did as that doesn’t seem to be a top priority of the alterations team at...

Brides, Beware – A $5,000 Nightmare at Emma and Grace

I walked into Emma and Grace excited, knowing exactly which dress I wanted—the Ribelia gown from Pronovias. Though it wasn’t on display, they assured me they had one “in the back.” The moment I tried it on, I fell in love with the luxurious silk material but made it crystal clear that I wanted a scooped, straight, clean neckline. This required modifying the straps, and I was also hesitant about the size they recommended (a size 8).

Despite my concerns, Danielle insisted: “Size 8 is perfect, don’t stress—you’re going to love your dress.” I trusted her. That was my first mistake.

The Alterations Disaster At my first fitting, I even brought a Pinterest board and a top as references to ensure my desired neckline would be executed correctly. The seamstress reassured me that my vision was achievable. But as the process continued, I noticed the top of the dress looked completely off. When I voiced my concerns, I was told, “We’re working from the bottom up.”

By my third visit, reality hit: ➡️ “This material won’t work for your design.” ➡️ “The straps can’t be adjusted.”

Wait… WHAT?! This was the exact opposite of what I had been promised since Day 1. And then it got even worse.

The Gaslighting Begins The owner comes out and—without a shred of accountability—gaslights me. She outright denied that I had ever requested these alterations, despite my friends (who had been there from the very beginning) confirming exactly what I had asked for. Instead of fixing their mistake, they offered me a cheap, in-house dress as a replacement—something completely different from my designer silk gown.

And here’s the kicker: 💰 I paid nearly $5,000 for this experience. 💰 They expected me to pay the same price for their in-house, lower-quality dress. 💍 Oh, and they delivered this news just 30 days before my wedding.

At this point, I demanded a full refund, which they did provide—but that didn’t fix the damage. With only a month to go before my wedding, I was left scrambling for a new dress. Any replacement I found would require rush alterations at my own expense, something Emma and Grace refused to cover.

Brides, Take My Advice: 🚩 Skip this place. There are far better bridal boutiques that actually listen to their brides. 🚩 Always verify your size. I flew to Pronovias in NYC, where they measured me as a size 4, not an 8. This boutique deliberately sold me the wrong size—it’s part of their business model to rack up thousands in unnecessary alterations.

This was supposed to be a magical experience. Instead, Emma and Grace turned it into a stressful, expensive nightmare. Brides...

I went to Emma and Grace about a month ago, and it was my first bridal appointment ANYWHERE. The shop is absolutely beautiful, ridiculously close to my house, and I knew the dresses were going to be amazing, so I was pretty excited. I went with my two best friends for my appointment first thing in the morning on a Saturday, and we were feeling very excited and silly (and honestly, probably more than a little obnoxious). I was paired with Francesca as my stylist, and she was just the WORST. Having been to other salons and experienced FANTASTIC stylists following this visit, I can confidently say that about Francesca. She is likely a reserved individual and being around my (loud) friends and I was probably difficult, which is totally understandable, but that wasn't my problem with her. First of all, I didn't feel comfortable around her because she felt SUPER judgmental. Judgmental towards me, my friends, and especially my body, and I didn't want to get essentially naked in front of her. But I needed to try on dresses so I tried to grin and bear it. Secondly, she did not seem interested in my experience at all, as she was telling me almost nothing about the dresses, barely asking me questions (which is SO typical of any other salon and good stylists do that to make you feel comfortable), and was basically contributing nothing. Then, one of the few questions she asked was "So how did he propose?" Which is a VERY reasonable question to ask, albeit very heteronormative and is the exact kind of question where, as a GAY PERSON, you have to out yourself to an already judgmental stranger. So I told Francesca that "actually, she proposed by....blah blah blah romantic story blah blah," and from that point on, Francesca wanted NOTHING to do with me. That pronoun was very clearly the straw that broke the camel’s back. No more questions were asked, no more conversation was had between the two of us, and I continued to try on dresses with her in absolute silence. It was very awkward and painful. She honestly looked like she couldn’t wait to see our backs as we walked out of the store. The dresses are pretty pricey, but I knew what my budget was/that I might not find “my dress” there, which I was totally fine with. But, when I found one I really liked, Francesca even said it was “the cheapest one in the store” in a very condescending way. Thanks, girl. At the end of all this, I still enjoyed my visit. I would just recommend that you do NOT work with Francesca if you, 1. don’t feel like being JUDGED to death, or 2. are gay and don’t want to work with a homophobe, or 3. are straight and don’t want to work with...