Luna Massage And Wellness — Local services in Denver

Disappointed! Went in to set up an appt 4/6 bc I had a specific request having my shoulders and neck done so I was unsure which to click online. The Girl at front said we will set you up for this(tap tap on her pad) its a head to toe and you can tell the masseuse your specifics. I said ok. (Had a masseuse for 8yrs but retired. I am not new to this.) First let me say for what he did yes he did a great job...but it wasn't what I asked for. I asked before leaving was that therapeutic or Swedish? He said no that basically he was aligning me/stretching me. My fav part when checking out was yeah come back and I'll work on that shoulder for you. Uhh that is what I was paying for. Will not be going back to him...didn't even want to say anything just wanted to leave. I was so excited bc all the reviews say they listen to you, mine didn't. I figured he was doing a rubdown before my shoulder/neck area. (Like I said it was good and relaxing so no I am not paying attention to the time. I trust my masseuse w/ time management based on what I asked for). The pressure I could have done myself putting on lotion..tis why I thought it was a pre-rubdown. Starts to work my shoulders/neck and I said that spot do you feel that knot he said yes it's really tense...I think great he's going to work it out but doesn't and moves away from it. As I am about to voice I really need those knots worked out. I hear ok so take your time...etc. Uhhh Did I really just pay $95 for something I trusted my masseuse to do! I am not one to not pay for services rendered...so...Disappointed! Know your client but it's also important know how to pair your clients w/ the right masseuse!! I am a DDD(weight up top ladies) and sit all day for work. "I stretch every morning & night, have to"(I said this to him). Sometimes stretching is not enough. I did not need to be stretched or rubbed!! I needed my shoulder/neck area worked out! I get the expressing yourself in your work but I did not go in saying I just wanna feel good. I gave specifics...I needed my knots worked out!! Today...down a PTO day, $95+ and...

Mediocre at best. the room was cold w/ a fan and ac blasting and she didn’t turn the massage bed heater on until i mentioned that my hands were cold. Even then i don’t think the bed heater ever actually turned on. I had a chill the entire time which any masseuse should know you need to be warm. She also spent an excessive amount of time on my neck and shoulders (unevenly on one side more than the other), even though i mentioned significant pain in the muscle/tendon behind my knee as well as pain around my hips and groin. I always have tension in my shoulders but the main reason i came in was actually for this pain elsewhere. She clearly got completely hung up on knots in my shoulders and then ran out of time for the other things. I did the foot facial add-on, which i specifically asked if that was going to take up time within my 90 min. Massage or if it was going to be time on top of that - at first she said it would be 30 min. On top of the 90 min. But then during the appt. She realized she was wrong. We agreed that i really needed the full 90 min massage so we were going to forego the foot facial. However later on, after spending very little time on my hips/ legs/ knee, she said that she was still going to do the foot facial because she didn’t know how to remove that charge in the computer (poor excuse) and apparently there was still plenty of time. During that foot facial, i had to sit and wait for the scrub and mask to soak under hot towels for 5 min. Each - she could’ve easily continued working on my upper legs but did not. The foot facial seemed like a pretty lame treatment too - it was basically just this soak, and i got an extremely short foot massage which i had also mentioned were in pain. Now the morning after - i still have significant pain behind my knee which i had placed the most emphasis on. Overall, this masseuse seemed kind of aloof and generally not on top of things. Feels like a huge waste of money. I will not...

Was very much looking forward to a relaxing afternoon after a stressful work trip. They started my appointment 25 mins late but finished on time. Which means I paid for 25 mins I did not receive. They didn't apologise for running behind or make up for it. My massage was average, not bad but not good. The facial was good, I had a stinging reaction to the product and the women was very good taking it off and making sure I was ok. Her technique is good but it's the first time I have ever left a facial feeling desperate to put on moisturizer. Maybe the products just didn't suit my skin.

It was also super awkward because neither of the the therapist were friendly or chatty. The second came in and didn't announce herself, say hello or anything just moved about the room setting up while I had a wash cloth over my eyes. It was just an odd experience. Normally they quietly say hello and ask how you are. Neither of them checked in or asked how I felt. Just overall an odd experience.

The building is in a dangerous part of town in an old building. There were constant sirens and the smell of cooking meat was overwhelming. I had to go back to my hotel and wash my hair. Not any fault of the business but just did not make it a relaxing experience.

It's an awkward exchange to prepay then be asked for a tip especially when it's not a great experience. She didn't ask how it was just said great you we have a card machine for your tip. No water or tea was offered and no normal human response except the original front desk women was friendly and welcoming if she had been there are the end I would have probably tipped and explained. I said I wouldn't be leaving a tip and she clearly felt I was a bad person instead of saying oh no what happened or what could we have done better or I'm sorry. I feel no guilt about the lack of tip and will...