Hobby Lobby — Local services in Destin

Here is why I gave it 1 star. My father is an elderly man and took a seat on a bench at the entrance (in the space before the doors to the actual sales floor). There was no sign asking guests to kindly refrain from having a seat on the furniture. A gentleman, I assume is a manager based on his lack of uniform vest, stood on the other side of the windows with his hands on his hips and a cross and ugly look on his face. The better thing to do would have been to walk over to us, welcome us to the store, ask us if he could help us find anything, and kindly ask my father to keep from having a seat on the merchandise. That would have been fair. But he just stood there with his ugly expression until I motioned my father to walk into the store with me. Later in the store while looking for my parents I came across him in one of the aisles. Another opportunity to ask me if I needed help finding anything, or maybe even greet me, and instead he gave a smirk, looked to the ground, and returned to his work. We’re it a sales associate I wouldn’t be so bothered. Nothing simple coaching couldn’t address. But this behavior came from a manager, a belief confirmed by how he was coaching other sales associates to merchandise the sales floor. Managers set examples. My reaction is not petty. It’s disappointment at the lack of BASIC customer service from a MANAGER at store I dearly enjoy shopping in. So Mr. Manager, if you happen to be reading this, keep your ugly facial expressions to yourself. There is little a kind greeting for your customers can’t fix. I do plan to continue shopping there, the quality and prices are extraordinary. I hope you elevate your attitude...

I really hate writing bad reviews but with the customer service I witnessed yesterday at the Destin Hobby Lobby I felt I should. I understand return policies at every store are different. This was not me who was having to deal with customer service it was a friend, again I was witnessing,watching and listening to the worker and the store manager explain the return policies. This was not a return. My friend had went and bought a variety of items from the store a little over $145. She looked over her receipt when she got home and noticed they had charged her double for an item ( it was a bell for $11.99) like I said she bought over $145 worth of items. We went to the store with her receipt to show them the item she was charged twice for and they said they couldn’t do anything (not even a store credit) without every item she bought being brought back in . Question: she could bring every item back and choose to not bring back the bell ( if she were being dishonest) and they would return her the money ? I would suggest they give a store credit a person would more then likely spend more then the store credit they were given and you would have a happy returning customer. Luckily there are other options besides...

If you ever need help finding a product this is not the place to go specially for a place that carries so many different products. I walked past 7 workers ya 7 and several times that you could clearly tell I was lost trying to find a product. Not one even looked up from what they were doing. They were all so busy restocking shelves for future customers instead of helping the one in front of them. This happens every single time I come here and pretty sure I pasted the manager several times she didn’t make eye contact with me either because then she would have had to stop doing what she was doing to help me! This whole sales team needs a refresher course on customer service please! I ended up asking someone after no one wanted to do their job by simply asking if I needed help finding something. She didn’t know where the product was and told me to ask someone else after spending 45mins I left without what I came into buy and ended up going to...