Hurricane Lanes — Local services in Destin

If I could give zero I would but the lowest is 1 star. We live in Tampa and have made it a tradition to come bowling every time we visit our in laws. Never have I EVER felt so discriminated. We were a larger party than 8 but only 8 of us bowled. My son whom is 6 needed a toddler ball. My husband was told they had none. I walked the entire alley and only spotted 2 neon orange balls (for small kids) they were assigned to the same lane/family. I went to the counter to ask and was told “we keep them here in the back but only have neon yellow (she recognized me and knew that I was with the same guy that had just asked! My husband) we bonded with the lovely couple next to our lane a different race… I was bold enough to ask this couple if they would be ok with asking for a toddler ball even though they didn’t have a kid with them. They said “yes we don’t play that mess let’s do it!” I went again and asked if they had a toddler ball and was told “nope still the neon yellow” the couple that I asked to ask for a toddler ball was purposely behind me, they immediately went after me and guess WHAT? they got the neon orange ball we had been patiently asking for! The same lady in counter gave them the ball! They gave it to us! As soon as our second lane (kids) were done we passed that ball to another family and I not knowing kept a neon yellow ball on my lane (we purchased 2 lanes) . A staff lady yanked the ball from me and said “these are for 7 year olds and under” I felt so humiliated and was shocked. I had no idea the ball was for 7 and under much less understood why in the middle of me bowling the ball was taken. It took me about 2 minutes to realize that this was NOT OK! I went to the counter and stated “ I apologize but as a business professional what you just did was extremely unprofessional and uncalled for. You should of waited till I finished that round and let me know that the ball I was using was for little kids. The way you handled it was very unprofessional and disrespectful!” Her response was enough for me to understand that what I felt the whole time was real. The feeling of not being treated equally is beyond the worst feeling anyone could experience and to know that this was bluntly done is even worse. To have another couple of a different race witness and tag along to see if the feeling we both felt was real was beyond what we wanted the outcome to be. I know this will be brushed off but never again will I allow this family of ours to experience this at this very location. I am thankful my son is small enough not to realize why he couldn’t bowl his...

Waited to bowl for about an hour because people were before us. This wasn’t the problem.. we understood. Each person in our party paid for unlimited bowling for 15$ + and we bowled our first game, no problem. All of the sudden, our lane shut down in our first round of the second game, and the screen said someone was on their way to fix it. After a minute or two, the screen changed to “paused for your convenience.” We were all under the impression someone was coming to fix the lane until 15 min or so pass by. I went up to the counter and the lady was very rude in saying, “I will only turn the lane back on once everyone has their bowling shoes on.” (this couldn’t be communicated to us?.. seems pretty petty to me). I replied, “okay the three of us at the table have our bowling shoes on, and the lane is still not turned on.”

My boyfriend had his regular shoes on at the food counter because we had not received our food for 20+ minutes (i understand it was busy so it was not a problem, but someone in our group, that ordered after us, received their food even though we got the same thing). I assumed our order was lost. The lady at the front desk refused to turn our lane on, and my boyfriend was still waiting on a refund for our food.

The time was now past midnight and we were ready to leave.The front desk was not willing to compensate us in any way even though we all paid for unlimited games, and we were only able to play one due to their lack of communication and management of their food counter. It was as simple as coming to our table and saying, “Everyone needs to be wearing the appropriate bowling shoes in order for the game to resume.” Instead, they acted like children and paused the game with the screen saying “someone is on their way.” This is ridiculous, in my opinion. Never did we sign a waiver saying we needed to wear provided bowling shoes, no one told us we HAD to wear the shoes, and no sign is posted anywhere. We are over 25 years old.. if we want to break our toes, let us. The blonde young lady at the front desk is extremely rude and...

The WORST experience ever!! We are on vacation, called at 12:00 in afternoon to make a reservation and requested two lanes next to each other (14 people). They said absolutely & took my name and number and we hung up the phone. At 6:30 I called to see if we could move our reservation up til 7 instead of 7:30. Was told absolutely. We showed up and were told sorry don’t have two lanes next to each other and we have no idea when they will be available. They told us we should have put a deposit. We explained that we called twice and NOBODY asked for a deposit. We had a Fun family night planned and of course were VERY UPSET! They were flat out RUDE and the black gentleman behind the counter went so far as to tell my niece that we were what was wrong with America…. Entitled white people. Are you kidding me? How about learn to do your job! We were told to talk to a manager at the bar and then were told he was not the mgr. and we were given a number to call. DO NOT GIVE THESE PEOPLE YOUR MONEY!

12/28/21 UPDATE : We spoke via phone to another manager this morning. He was very kind and understanding. He invited us back to bowl this evening for free. We went back and enjoyed a night of bowling with the family. We appreciate that they did the right thing in this situation and hope to go back one...