The Home Depot — Local services in Dover

They are the absolute worst. I would never buy anything from here again. We waited 2 hours for a curbside pickup order on 6/10/21. We had two separate orders with DIFFERENT order numbers. Two totally different doors. We were only picking up 1 door at this time. They brought the door out on a pallet wrapped up. We never signed a thing nor were we asked. Once we got home and unwrapped the door, we noticed that it was the wrong door yet our email reflected a pickup for the correct door. I immediately called customer service, spoke with a rep by the name of Tricia and was told to bring the door back. WHAT? Why would I bring a door back when your staff internally dropped the ball? I was given a wrong order. I’ve already been inconvenienced twice over. I asked that they send someone to pickup the incorrect door and deliver my correct door. I was told repeatedly that they could not do this and that they could only cancel it and I would need to reorder and wait the 3-6 weeks for a new shipment. That makes no sense. So you can’t send the same person who is coming to pick up the incorrect door to bring my door that I supposedly already picked up? Perhaps another local dispatch company that your store contracts with since after all this was your mistake? NOPE. I spoke with a customer service supervisor by the name of Faith who TOLD me that I signed something and once you sign off on paperwork that the item is correct it is your own risk. How are you going to tell me that I signed something when I told you I did not? Do you think I wanted the wrong door? I told them cancel it all. I don’t want anything from this company. Maybe they are forging signatures at this store being that they have a hard time fulfilling curbside pickup orders timely and competently from the looks of the past few reviews I’ve read. It took 4-5 more calls with home depot customer service to get this issue straightened out along with my refund. Apparently the supervisor Faith had never put in a case for the door to be picked up as she stated she would. I was told to allow 4-7 business days for contact from dispatch since their crew was backed up. I gave them time and waited until 6/21 to call back customer service. On that day I spoke with a rep by the name of Melissa who confirmed that no case had been created. Fortunately, this rep was very competent enough to rectify the issue for me. The door was picked up on 6/24. I just got off the phone with another rep today by the name of Heaven. A month later and I’m still trying to straighten out the last refund for the door that I had never received. She called the store to get some answers. Now the Home Depot online order confirmation emails say that they will hold your items for 7 days unless you call and work out another arrangement. So if you do not pick your order up in 7 days that would imply that someone in the store with be going through the 7 or 8 day list inventory and processing those back as returns. I would surely think those working in curbside and online orders in the physical store eventually have to review the inventory for put-backs and ask themselves: If something is marked off in the system as picked up, WHY IS IT STILL HERE?! Maybe this is something that requires further investigation. But Why would I expect such logic? Being that I never received the door, it technically should still be there waiting for pickup because as far as their system knows, it was picked up already, so it wouldn’t be going back to the supplier as a return or into the store. Apparently nobody noticed this or caught this error. They were clueless about their mistake. Never again. To...

Normally I love this location(Dover DE)...but when a store have have racist employees it's a major problem. I purchased 2 storm doors. Of course... there was a mixed up so.. instead of waiting another week or so for someone to come back out to complete the measurements of the missing door. I decided to purchase only one door. I checked out in the express lane. Credit card approved the transaction.. Yes each door is close to $400. Out of no where the clerk walks to me and take the paperwork out of my hands. There was no...Excuse me sir. Or may I. If you are like me when it's extremely hot outside. Lol..well it could be the most beautiful day of the year. With any unprofessional behavior from a store clerk is not welcomed. I went to see a manager which I waited 35 minutes. Thank goodness I was able to talk to few employees who recognized me. See... I loved this store because of the employees professionalism. But..it only takes one person. After talking to the manager it seemed as if he really didn't care if i spend any money there or experienced any bitter taste from anyone there. Let me express how disappointing this is to me. I completed a few major jobs in my house...I built a bathroom in my basement. I put tiles up in 3 other bathrooms and 2 bedrooms. Patio stones.. a rider mower and all lawn equipments. Now storm door. All purchases were always handle with the up most professionalism. After yes this one encounter. I hope I relax. Spending almost $20k with 2 years. The only thing I want is professionalism. I just didn't get it. BAD. On the other hand... the store is a place to shop. I am just..or should I say. I am still upset with this...

I'm not sure if this is a location specific problem but NEVER EVER buy an appliance that requires installation. I bought a dishwasher with the $200 installation cost added in to the bill. They tel me it will be delivered and installed on March 5th. Delivery comes that day and the driver tells me a plumber will be by to install it. I wait the rest of the day and nobody comes. I call customer service and they say a plumber will contact me to set up a day for installation. NOTHING about this in the paperwork that I would have a dishwasher sitting in thr middle of my kitchen for 5 days before it would be installed. I get fed up and tell them to just take it back and give me a refund. The dishwasher was picked up on March 12th. It is April 15th and I still haven't received my refund even after speaking with customer service a week ago. After speaking with them today, I'm told I have to drive 30 minutes back to the location I bought it from to receive my refund. This is absolutely garbage. They couldn't take my money fast enough but now I have to do all these cartwheels to get my money back? I will.never buy anything from home depot again. I also know this is all for nothing because its a giant corporation that doesn't care at all how awful their service is. If you're gonna buy anything, install it yourself or just hire someone on your own so it'll be done on the day promised. Be really sure though because you will have to jump through 15 hoops to get your money back....