Kirkland's Home — Local services in Downers Grove

This was our first time visiting the store, and unfortunately, the experience was one that left us leaving without making a purchase. When we first arrived, no employees greeted or acknowledged us, which felt unwelcoming. We saw an art piece we liked and, not knowing the store’s protocol, took it off the wall ourselves to purchase. Immediately after, an employee came over and told us not to take art down on our own and that they could grab it from the back. This was said in a very condescending manner. While we understand the policy, a simple acknowledgment and offer of help while we were browsing would have avoided the situation altogether.

Later, we found a mirror we liked and got in line to check out. My fiancé stood there for over five minutes without being acknowledged. The cashier was busy doing something else at the register, which is understandable, but a quick “I’ll be right with you” would have made a big difference. Instead, when he asked if he could be checked out, the cashier rudely responded that she’d help when she was done.

The lack of customer service and the rude attitude left us with a poor impression of the store. We loved the items we found, but the experience made us leave without...

The customer service at this location is severely lacking. I normally don’t shop here but my first experience was last Sunday when there was one associate in the store and I was looking around for a door wreath - asked if I needed help with a bothered voice. I purchased my wreath and a picture that got damaged when I put it in my car. I came in with a receipt a week later and asked if I could return it - AFTER I stood at the counter for a minute while they were stocking soaps and they clearly saw me standing in front of them. The associate didn’t return it or offer store credit or any way to “make it better” just a flat no with a “I can’t do anything for you attitude.” I barely have shopped here but recently moved and was shopping to decorate my new space and what is supposed to be a fun experience - Kirkland’s ruined. I just took my business to target and pottery barn and spent...

It was our first time going to Kirklands. As soon as we walked in we were excited about all of the items we saw. We grabbed a piece of art work off the wall that we wanted. The associate came over and scolded us about not taking items down off the wall. We explained it was our first time shopping there and apologized. She rolled her eyes and walked away not even responding to us. Unacceptable. We decided to stay and finish shopping. When we got to the register both associates made eye contact with us and didn’t say a word. The place was not busy and no one was in line. After a few minutes I asked nicely if we could check out. She said “you can see I’m doing something, I will be with you when I can.” We eventually just walked out and left our items. Horrible...