Best experience buying furniture from any store, ever. Lisa was my first contact when I called for pricing on two Flexsteel reclining sofas. She gave me all the info I needed and was super nice and helpful. When I went to the store, Jeff was knowledgeable and answered all my questions. I was clearly shopping around, but he spent time with me, was professional, and gave me no pressure. Also, the price that's marked is the price! No haggling, buy today, holiday sale pressure, etc. to deal with. I went to four stores and priced the same two Flexsteel sofas that were my favorite. Lauter's had the best price on both, clearly marked! Even compared to the other special deals and markdowns I was given elsewhere. Love that! Lastly, the two delivery guys were awesome. They took their time, were really careful and considerate, set everything up, and gave me a chance to inspect everything. They didn't rush and hit the road like so many others in the past, before I could even tell if everything was ok. Wonderful guys. So, if you are looking for any type of furniture and Lauter's sells it, just go there. Done. I live one hour from the store, and it was well worth the trip. Thank you to the team at Lauter's for everything! Much...
Read moreI felt talked down to and the sales associate was very scowly and unwelcoming.
Edited to add: this was one of many stores that we shopped in that did not have something that met my mother's needs. At the other stores, we actually left feeling guilty that we could not buy from our sales people as they were very kind rand personable regardless of whether or not we purchased from them. To the contrary, as you both seem to love to point out you're a custom store, and you seem to be very condescending to those who are not currently in the market for a custom item. As we mentioned, my mother had just moved to an independent living, and unfortunately, her previously purchased custom furniture does not fit in her new apartment and we immediately needed furniture. In the future, when I need a custom item, I will find a business that knows how to treat people better In their store and their reviews. The tone of your response is the exact tone of condescension, I am...
Read moreI could not be happier with our recent furniture purchase from Lauter’s Furniture. We ordered 2 sofas and 2 chairs, and from start to finish the service has been exceptional!
Our salesperson, Dave, helped with fabric choices, including having multiple swatches sent to me ( we conducted the entire transaction over the phone because of COVID concerns). Dave shared his years of expertise to help me decide on the right fabric to coordinate the chairs with the sofas.
And delivery today was absolutely top of the line! John was one of the delivery men -I’m sorry I don’t know the name of the other gentleman-and both of these men were absolutely professional! They arrived on time, insisted on scheduling someone to come and steam out some wrinkles, were concerned that the placement was to our liking.
I can’t say enough about how impressed we are!! We will be regular customers going forward, and happily recommend them to anyone shopping for...
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