Monarch Furniture — Local services in Easton

I purchased a sofa last Fall and it arrived without any protective wrapping in a defective state. The very cheap nailed wooden frame was coming apart - we could see it thru a rip in the covering underneath and the thin frame was seriously bowed. The sofa was squeaky and uncomfortable, suspiciously different than in showroom. They offered to fix (no way) and said there are no returns. State law allows returns on defective goods so they had to offer to replace the England brand sofa. I did not want this shoddily made sofa again and let them know I was returning it and wanted my money back. They said there was no way they would return my money even thought the mfgrs rep was giving them a full credit for the sofa according to the owner Chip. After being called crazy by Chip for wanting them to take this sofa back - I was given a store credit but there was no other sofa I liked. I complained several times to Chip about the unfairness of this situation and just wanted my money back. He did increase the credit (guilt over the name calling I suspect) so I didn't have to lay out extra for the slightly more expensive Rowe sofa. I had more credit available but really don't want anything else from this store - I really was disgusted and felt I was being held hostage. The situation was stressful. I had to search online for a sofa which took a long time and buy it through them. Finally in late winter found a sofa that I could afford online and ordered it. They delivered it in Spring but again with no protective wrapping! The explanation is that they can inspect it - I never saw this before! no! I want a clean sofa delivered please. Anyway I spent $1279 of my money and felt like I was victimized by being forced into using Monarch. The sofa is ok but I didn't like losing all my freedom to buy where I choose to buy. If I don't like your practices then let me go somewhere else especially since Monarch was compensated by the manufacturer for the sofa in the first place. It cost you nothing to let me go. I would have chalked it up to a mediocre experience and gone elsewhere. Do yourself a favor and buy in NJ where the return policies are fair. Wish we had a Macy's furniture store near here- they have good variety and very flexible customer service - I, nor my friends, family and coworkers have ever been called crazy by...

Buyers Beware! We recently visited the Monarch Furniture store in Easton to consider purchasing an electric recliner chair to have ready for my husband's upcoming surgery. This was a necessary purchase as he wouldn't be able to sleep in a bed for 6 weeks. In addition, he has a condition in the lower part of his back that brings him leg pain if his sitting position is compromised. We explained this to the sales person, a second-generation owner. We were shown several styles and were being steered back to the same piece, even though it was larger than one sitting close by. My husband sat in both several times, he also mentioned the pain he felt in his legs. We purchased the larger chair, "because the owner suggested it looked like a better fit". It was delivered on Tuesday, 12/12/2023. My husband tried to sit in for a very short time over two days, suffered with leg pain. On 12/14/2023, we returned to Monarch to inquire if they would be willing to exchange the brand new chair. We were told there would be a 30%(!) restocking fee because the piece was now considered "used". Even though we had already paid over 2 grand for the chair, we were willing to pay it for the sake of comfort. We were told the situation had to be discussed with the owner, which we understood but were hopeful an exchange for the other chair, that still had the tags on it, would be possible. Two days later, we were told they would not exchange the "used" chair, which was brand new. Also, the terms written at the bottom of the sales slip that described the 30% restocking fee were no longer practiced! Our chair, as soon as it came through our door was considered "used". Needless to say, we felt like we were taken advantage of! We now own an over-priced chair that will bring my husband no comfort. We should have relied more on our own judgement and not the sales person's because of a previous purchase of furnishings: a desk, 2 book shelves, and a matching filing unit. After purchasing the special order, we were told the filing unit was no longer available! Again, we purchased furnishings from Monarch and were dissatisfied. This is the reason we will give NO better rating than we can muster. We are VERY disappointed and will never return to this store in the future, nor will we recommend it to anyone. So,...

I had the most wonderful experience purchasing a sofa from this store, and I can't recommend them enough! From the moment I walked in, the sales staff were incredibly helpful, attentive, and most importantly, not at all pushy. They took the time to listen to my needs, provided clear and informative recommendations, and answered all my questions with patience and expertise.

Once I placed my order, the store continued to impress me with their outstanding customer service. They kept me updated every step of the way, and I really appreciated that they remembered who I was and made me feel valued as a customer. The delivery process was seamless—efficient and timely—and the delivery team was just as amazing. They were not only quick and professional but also incredibly friendly, engaging in great conversation while helping us figure out the best spot for our new sofa in the room.

This store has truly set the bar for what excellent customer service looks like. I will definitely be coming back for more furniture in the future, and I wholeheartedly recommend them to anyone looking for a stress-free, enjoyable...