Planet Fitness — Local services in Elyria

The place is clean yes but... Some of the staff I have to wonder were they hired outta desperation? I've sat n observed two main people. Jeremiah & Phil. Phil is the trainer. I've scheduled to meet with him not once but TWO TIMES. Each time I've waited on him for 30-45 minutes n had to literally leave both times. I've watched how his whole demeanor, attitude n mood changes from person to person. Yes, sadly based on looks. Now, Jeremiah is flat out RUDE!!!!! I had a question about my membership he was rude, cocky n got smart n told me he couldn't even look my membership up which he very well could've because he had just did it for another member an hour prior. I've witnessed him during work hours, away from the desk lifting weights with other members & talking about other members! Female members!!! Sadly I chose this gym after checking into 3 others n thought I had made a good decision n now I'm canceling my membership October 9th. If your not a slim size 0 pretty white girl I highly suggest not to go to this gym!!!!...

I bought a membership, I got in a car accident a week later and was injured. I forgot about the membership and I was getting billed for it for 7 months. That's my fault I forgot about it but honestly the crash and injury made me lose sight of a few things. I had/have to do physical therapy and am not cleared yet to workout on my own. So thus I never went in even one time after buying the membership. I asked if I coukd recieve a partial refund of some kind or credit towards when I am cleared to begin working out. I called and wrote in and they said there is nothing they can do to help me with that. Once I'm cleared by my doctor to resume working out again, it will not be at Planet Fitness.

Edit for Owner response- Yes I was contacted back by Mohammed. I emphasized that I never even came in once after purchasing the membership. He said there is nothing he could do for me, no full refund no partial refund, no credit towards future months, nothing. I have the email, let me know if...

This place has gone down hill. I have a six year old that they never had a problem with coming into the gym with me but there is one in particular employee who threw a fit like it was going to effect him. Offering for my child to sit in the lobby.... I'm sorry but I do not just leave my child. The biggest problem I have is that there is just a ton of inconsistencies to their "rules". If he isn't allowed, fine, but make that the standard. If not, then the employee needs to be reprimanded because it caused me to cancel my membership.

Update: It's funny that you have that "policy" as then very very few of your staff actually abide by it. I would suggest a memo or policy review in place as this has not been the practice of this facility in at least two years. I have brought both my six and eleven year old on several occasions along with even the staff saying that my child this past time could wait in the lobby. Once again, I state that the Elyria branch has gone...