Hampton Inn & Suites Elyria — Hotel in Elyria

I travel long distances by car every few months, trips that involved driving 600-plus miles a day. I stayed here in January and had a great experience. The employees were lovely. The room was fine. That's why I stayed here again in March. Terrible experience. Arrival was great. But at 10 pm, in bed after driving all day, was awoken by repeatedly chirping smoke detector. Called front desk three times. First two times was immediately placed on hold. No time to even speak. Third time, I blurted out that the detector was going off. Response was curt: come downstairs with all your things we'll move you to another room. We have no maintenance people here to do anything." So, in my pajamas and barely awake, I pack up all my things. At front desk I say I want the room comped. Employee says no. But she'll move me into a suite. I say I don't need a suite because I'm leaving in a few hours. Plus, it's not my fault that they have no one on duty to fix the detector. I should mention I'm retirement age and in my pajamas. Humiliating and not the hotel experience I paid for. Employee says, "Let me finish. And we will be comping your room." She says that's hotel policy. I ask for documentation of this. She says I'll receive that documentation when I check out. Next morning. ||||Yeah. Right. Next morning, I ask for receipt. Explain what happened the night before to desk guy. His reply when I tell him the room was supposed to be comped and that is company policy: "She did not say that." I insisted she did. He said she did not. Basically, the guy accused me of lying. He says he needs to look into it. He can't comp the room because it's not policy and his manager isn't available until the next day. He gives me her business card. I call to leave message, but the phone number doesn't go to a voicemail box. It goes back to him at the desk. ||||So right there, I call the customer service line. Tell them what's going on. Demand refund. They say they can only give me 75 bucks and that will be by check that I will receive in four weeks! I paid $150 on my credit card with tax. I tell them that's insulting. Phone person says they'll give me a $60 credit also toward a two night stay I have coming up in London. ||||My take: first thing out of the employees mouth when I got downstairs from my room SHOULD have been: "ma'm we are so sorry for this inconvenience. We are comping your room." That is what a NORMAL hotel that appreciates its guests would do. I thine cancel my hotel reservation in London. ||||I am a Hilton Honors member and have been one for well over a decade. ||||The next day, I talk on the phone with the manager who tells me that they credited my charge $125. I haven't received an email or anything to that effect. But it's the least they can do at this point. ||||So this is what I learned about the Hilton brand and about the Elyria Hampton Inn. ||1. Hilton does not give employees access to refund customer at front desk. ||2. Hampton Inn Elyria is poorly managed. || a. Only ONE person on duty on a Saturday night!!!!! In a four story hotel!!!! And that person doesn't even have management status. Talk about dangerous for the employee and just horrible for both the employee and any customer who has issues. || b. No manager on duty on a weekend night. That's just wrong. || c. No maintenance person on duty or on call at night, on a busy weekend. || d. The hotel likely doesn't change its smoke detector batteries every six months. That's dangerous for everyone. I was under the impression, because the desk person reacted so quickly, that this is an issue that crops up often. || e. Employees are either not trained properly or are truly idiots. The desk person called me a liar when he kept responding to my information about what the previous desk person said with" She didn't say that. " Great way to escalate an issue. || f. There are tons of other hotels in and around Elyria. The fact that this hotel doesn't care about its customers is only going to help the other hotels. ||||I will no longer be staying at this hotel, and will think twice about staying at any other Hilton brand hotels. Yes, I have Hilton Honors, but I also am part of other hotel chain reward programs. Hilton is never the only game in town, and if they're going to treat their employees and guests poorly, I am more than happy to go elsewhere. In fact, I was going to stay with them in Elyria this weekend, but I got a better deal with...

I travel long distances by car every few months, trips that involved driving 600-plus miles a day. I stayed here in January and had a great experience. The employees were lovely. The room was fine. That's why I stayed here again in March. Terrible experience. Arrival was great. But at 10 pm, in bed after driving all day, was awoken by repeatedly chirping smoke detector. Called front desk three times. First two times was immediately placed on hold. No time to even speak. Third time, I blurted out that the detector was going off. Response was curt: come downstairs with all your things we'll move you to another room. We have no maintenance people here to do anything." So, in my pajamas and barely awake, I pack up all my things. At front desk I say I want the room comped. Employee says no. But she'll move me into a suite. I say I don't need a suite because I'm leaving in a few hours. Plus, it's not my fault that they have no one on duty to fix the detector. I should mention I'm retirement age and in my pajamas. Humiliating and not the hotel experience I paid for. Employee says, "Let me finish. And we will be comping your room." She says that's hotel policy. I ask for documentation of this. She says I'll receive that documentation when I check out. Next morning. ||||Yeah. Right. Next morning, I ask for receipt. Explain what happened the night before to desk guy. His reply when I tell him the room was supposed to be comped and that is company policy: "She did not say that." I insisted she did. He said she did not. Basically, the guy accused me of lying. He says he needs to look into it. He can't comp the room because it's not policy and his manager isn't available until the next day. He gives me her business card. I call to leave message, but the phone number doesn't go to a voicemail box. It goes back to him at the desk. ||||So right there, I call the customer service line. Tell them what's going on. Demand refund. They say they can only give me 75 bucks and that will be by check that I will receive in four weeks! I paid $150 on my credit card with tax. I tell them that's insulting. Phone person says they'll give me a $60 credit also toward a two night stay I have coming up in London. ||||My take: first thing out of the employees mouth when I got downstairs from my room SHOULD have been: "ma'm we are so sorry for this inconvenience. We are comping your room." That is what a NORMAL hotel that appreciates its guests would do. I thine cancel my hotel reservation in London. ||||I am a Hilton Honors member and have been one for well over a decade. ||||The next day, I talk on the phone with the manager who tells me that they credited my charge $125. I haven't received an email or anything to that effect. But it's the least they can do at this point. ||||So this is what I learned about the Hilton brand and about the Elyria Hampton Inn. ||1. Hilton does not give employees access to refund customer at front desk. ||2. Hampton Inn Elyria is poorly managed. || a. Only ONE person on duty on a Saturday night!!!!! In a four story hotel!!!! And that person doesn't even have management status. Talk about dangerous for the employee and just horrible for both the employee and any customer who has issues. || b. No manager on duty on a weekend night. That's just wrong. || c. No maintenance person on duty or on call at night, on a busy weekend. || d. The hotel likely doesn't change its smoke detector batteries every six months. That's dangerous for everyone. I was under the impression, because the desk person reacted so quickly, that this is an issue that crops up often. || e. Employees are either not trained properly or are truly idiots. The desk person called me a liar when he kept responding to my information about what the previous desk person said with" She didn't say that. " Great way to escalate an issue. || f. There are tons of other hotels in and around Elyria. The fact that this hotel doesn't care about its customers is only going to help the other hotels. ||||I will no longer be staying at this hotel, and will think twice about staying at any other Hilton brand hotels. Yes, I have Hilton Honors, but I also am part of other hotel chain reward programs. Hilton is never the only game in town, and if they're going to treat their employees and guests poorly, I am more than happy to go elsewhere. In fact, I was going to stay with them in Elyria this weekend, but I got a better deal with...

2024 My wife and I have traveled across the country almost every year since 2008. We travel with our service dog, Greta. This year we went on a different route and traveled south through New Orleans and into Texas where my grandson was graduating from high school. We drove almost 4000 miles on our way west. On our return trip we took a shorter route and took I80 most of the way. We stayed in Hampton Inns at each stop and stayed in the following cities: Wells NV, Rock Springs WY, Sidney NE, Omaha NE, Peru IL, Elyria, OH and Sayre, PA.

One change I noticed is that all of the Hampton Inns had a bar of soap in addition to the liquid soap, shampoo and conditioner. Last year it was erratic where some had soap and many did not. I also noticed minor issues at each stop, e.g. broken sash cord on a window, loose handles in the shower, and a dangling smoke alarm from the ceiling. We also stayed in some rooms that had been recently remodeled, which was nice.

The biggest difference between the hotels is the morning breakfast. My wife and I do not eat beef or pork. Only a few hotels served eggs without meat. It would be great if the breakfast foods offered had a meatless omelet.

Saturday- June 22nd Location Desk Room Breakfast Hampton Inn & Suites Wells, Nevada 5 4 4 Suite nicely appointed looks like it was just remodeled/painted

Sunday- June 23rd Location Desk Room Breakfast Hampton Inn Rock Springs, Wyoming 5 5 5 Nice room slightly dated

Monday- June 24th Location Desk Room Breakfast Hampton Inn Sidney, Nebraska 4 5 4

Tuesday- June 25th Location Desk Room Breakfast Hampton Inn & Suites Omaha Southwest-La Vista, NE 5 5 3 Great room looks like it was recently remodeled. One quirky thing. The hotel had a sign up when I checked in saying that there were appetizers and 2.00 beers from 5 to 6:30 pm. Unfortunately there were some issues with the taps and it took a long time to get a beer. The person handling it seemed to be having an issue but never said anything to those who were waiting. The appetizers were in the back and were extremely disappointing since the server said there would be nachos. It was a great idea but poorly handled. No good deed goes unpunished.

Wednesday- June 26th Location Desk Room Breakfast Hampton Inn & Suites Peru, Illinois 5 5 3 Great room looks like it was recently remodeled. Some minor issue: a hanging smoke detector dangling from the ceiling.

Thursday- June 27th Location Desk Room Breakfast Hampton Inn & Suites Elyria, Ohio 5 4 4 No fridge or microwave- otherwise a nice room with good mattresses

Friday- June 28th Location Desk Room Breakfast Hampton Inn Sayre,...