Evansville Overstock Warehouse Furniture & Mattress — Local services in Evansville

Exceptional Service from Tyler – A Five-Star Experience!

I recently had the pleasure of shopping for a new mattress, and I cannot say enough about the outstanding service I received from Tyler. From the moment I walked into the store, he greeted me with a warm smile and a genuine willingness to help. Unlike many salespeople who push for a quick sale, Tyler took the time to truly understand what I was looking for, ensuring that my experience was both comfortable and informative.

One of the first things I noticed about Tyler was his deep knowledge of mattresses. He wasn’t just rattling off generic information—he asked me insightful questions about my sleeping habits, preferred firmness, and any back or neck issues I might have. I appreciated that he genuinely wanted to help me find the perfect fit rather than just sell me the most expensive option. He explained the differences between memory foam, hybrid, and innerspring mattresses in a way that was easy to understand, and he made recommendations based on my specific needs rather than pushing a particular brand.

Tyler’s patience and professionalism were remarkable. I must have tried at least a dozen mattresses, lying down on each one for a few minutes to get a feel for them. Not once did he make me feel rushed or pressured. Instead, he encouraged me to take my time, even suggesting that I try certain mattresses multiple times to compare how they felt. It was clear that he genuinely cared about me making the right choice rather than just closing a sale.

Another aspect of Tyler’s service that stood out was his honesty. He was upfront about the pros and cons of different models, never exaggerating features or making unrealistic promises. When I asked about warranties and return policies, he provided clear and detailed answers, ensuring that I had all the information I needed to make a confident decision. It’s rare to find a salesperson who is both knowledgeable and completely transparent, but Tyler struck that balance perfectly.

What truly set Tyler apart, though, was his incredible attention to detail and customer care. After I finally decided on a mattress, he went above and beyond to make the purchasing process seamless. He double-checked the availability, arranged for a convenient delivery date, and even followed up to ensure that everything went smoothly. He also helped me pick out the perfect pillows and a mattress protector, making sure that my new bed would provide the best possible sleep experience.

On top of all this, Tyler’s friendly and approachable demeanor made the entire shopping experience enjoyable. Mattress shopping can sometimes feel overwhelming, but he made it stress-free and even fun. He was conversational without being overbearing, and his enthusiasm for helping customers was truly refreshing.

Now that I’ve been sleeping on my new mattress for a few weeks, I can confidently say that Tyler’s recommendations were spot on. My sleep quality has improved significantly, and I wake up feeling well-rested and pain-free. I am beyond grateful for his expertise and outstanding customer service.

If you are in the market for a new mattress, I highly recommend seeking out Tyler. His professionalism, patience, honesty, and genuine care for his customers make him a standout in the industry. This was hands down one of the best retail experiences I’ve ever had, and it’s all thanks to Tyler. Five stars aren’t enough—he truly...

EDIT: Make sure you read the fine print of the terms and conditions. It is printed on the back of your receipt, so light you can barely read them. It is definitely not disclosed verbally. We were asked to inspect the couch upon pick up, but it was so wrapped up it was pretty much impossible to tell if anything was wrong. Haven’t even had the couch 24 hours at this point. Placed it and the one side won’t recline. I call and our only choices are us drive it back to the showroom for them to repair (the couch is very heavy and we live 45 mins away) or we can have a third party come to our house to repair it but that would be at our expense! Not very customer service friendly after all. Oh and in the hard to read fine print, all sales are final, so we are stuck with a “brand new” couch where one side won’t recline. If we bring it for repair that means we have to carry the heavy thing back to the showroom. Once repaired AGAIN pack the heavy thing back home and carry the heavy thing back inside the house again. Back and forth, back and forth all at our expense. NOT SO HAPPY CUSTOMER NOW. I will update when and if we hear back from them about the warranty claim I’ve filed.

I went to many stores the day before going to EOW. No one really had what I was looking for. Seeing a commercial we went to check them out. Tyler introduced himself and he was so professional and left us to browse at our own pace. He was knowledgable and helpful. We finally found what we were looking for at a low price. We were not pressured to buy or to buy multiple...

Reply: Wow! Now I really am dissappointed in this business! Obviously you are just trying to cover up a bad review. You are blaming me for a faulty couch!! You are right, it should not break after being sat in 5 times. But no, it was not my fault. No one used any kind of force to make that kind of break. That's why I was initially upset. I know it was obviously faulty to begin with but I'm stuck with the inconvenience and a bad couch. Just because Ashley will not admit fault, does not mean it wasn't! Blaming your customer is not putting customer satisfaction first. It's like kicking someone when they are down! I have since heard of other bad reviews about the quality of Ashley furniture. And fyi, Adam said he couldn't guarantee how long it would take to repair. Not all associates here are friendly.

Associates are friendly but can't trust the quality of furniture they sell. Bought an Ashley couch recliner that completely broke after being used maybe 5 times. Of course, Ashley declined responsibility. Not such a great deal now that I have to find a way and pay to have it delivered for repairs and picked up again. It does not look like a simple repair so not sure how long it will even take or how compromised the whole couch is at this point. This has turned out to be a very...