I ordered my meal at the same time as my guest. We both got the same sushi roll, the Green River Roll (GRR), but he also ordered an additional Winter Roll. So in total, our order consisted of two GRRs and one Winter Roll.

When the food arrived, my guest received both of his rolls first. I assumed mine would follow shortly—but it didn’t. After waiting about seven minutes, our server, Richelle, came over and asked if everything was okay. We let her know we were still waiting on my order. She simply said, “Okay,” and walked away without making any effort to check on the status of my food.

I figured my roll would be out any minute, so I continued to wait. Another five minutes passed, and Richelle returned to ask again if everything was okay. Once more, we told her we were still waiting on my order. Instead of addressing the issue, she just said, “Okay,” and walked away again. At no point did she go to the kitchen or offer any explanation for the delay, which only added to my frustration.

Five more minutes went by, and a different server approached us, asking if everything was alright. We explained, yet again, that I was still waiting on my food. He nodded and mentioned that Richelle had come to him, saying she didn’t understand what we were saying. That was both baffling and disappointing. While I understand that mistakes happen and always try to be respectful toward staff, her inability to acknowledge or resolve the issue—and then passing it off to another server—felt unprofessional and dismissive.

I finally received my order at 6:27 PM. By then, I was so frustrated that I just asked for a to-go box so I could leave. When we got the bill, I checked the time stamp to make sure I wasn’t overreacting. Our order had been placed at 5:58 PM. A nearly 30-minute wait for a simple sushi roll would be understandable on a busy weekend night—but on a quiet Tuesday with only three other occupied tables and multiple servers visible? There was no reason for this kind of delay.

To make matters worse, by the time I finally got my roll, I had lost my appetite. And unfortunately, the food wasn’t good enough to make up for the frustrating experience.

I’ve dined here before and never had an issue, but after this experience, I doubt I’ll return. The lack of urgency, communication, and basic customer service made for a disappointing visit.