I had a complex issue regarding the uninstall and reinstall of software from a dvd. This is a special program created for a classroom environment. Once the program is used it needs to be freashly reinstated to function. I had uninstalled and reinstalled several times and couldn’t get it operable. I didn’t understand why. I thought I had checked everything, and it should’ve been operating successfully. I took it into my neighborhood Best Buy, to the geek squad. A gentleman named Baron assisted me. He didn’t understand why it wasn’t installing properly either (which was reassuring in a way). He found a hidden file that “kept” the previous Tracking progress. The program wasn’t downloading the tracking because it could see the hidden file. Baron saved the day! More than this, I was able to provide feedback to coworkers concerning this issue. This young man is not only a fabulous geek, he is kind and patient. I am super happy with my geek experience and I am now a geek believer. This young man deserves a raise. I will be taking my tech issues to the geek squad earlier in the game next time around....
   Read moreI think the Geek Squad at Everett Best Buy is very helpful. I have my problems solved here many times including computers, phones, and drones. I have ADD, so it is very hard for me to not be late to my appointments. I always have remembered to do a billion things right before I leave the house, but the Squad has always been so kind to me despite my tardinesses. I take my dad here for a drone lesson because we do not have an in-depth knowledge on how to fly a drone, and leave with enough information to start and stop a drone right in the store. We get to see it fly on the ground for a moment with the help of a Geek Squad’s Agent, and it is spectacular to be taught in real life. Youtube can be hard to follow as we are not native English Speaker, but the Squad makes things so easy to learn. 100% recommended on professionalism and compassion. I will always...
   Read moreHad a wall mount and tv hung on the wall today, geek squad technitions Jeff and Corinna came to the house. Thankfully they where very comunitive because my girlfriend had to leave work and meet them at the house. She told me they where polite and they where cool to me on the phone. I even got a text after they had left the house thanking me for doing my homework. I appreciate that alot because you do not find that type of customer service. I also want to point out that these services are NOT overpriced. Thanks geek squad and moreso Jeff and Corinna....
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