Chick-fil-A — Restaurant in Everett

I recently visited a Chick-fil-A Everett location and was left thoroughly disappointed with both the wait time and the way my order was handled. While I understand that fast food can sometimes involve a bit of a wait during peak hours, the line of cars was moving slower than expected due to the staff's failure to efficiently manage the flow of traffic. Specifically, they did not move the cars forward while taking orders, which unnecessarily extended the wait time and led to a frustrating experience even before I had a chance to place my order.

When I finally received my meal, I immediately noticed that my sandwich was missing the Colby Jack cheese I had specifically requested. After a long wait, I was understandably frustrated, so I honked my horn to get a staff member's attention. One of the employees came to my truck and I explained the issue. To his credit, he seemed willing to resolve the problem, which gave me some hope for the situation.

However, things quickly took a turn for the worse when he consulted with, I assume, his manager. The manager's response was far from satisfactory. Rather than offering a simple resolution, such as quickly preparing a fresh sandwich with the cheese I ordered and letting me keep the one I had, he insisted that I either give back the sandwich I had already taken a bite from to have cheese added or wait for a completely new sandwich to be made. This was a poor decision on their part. Not only was I expected to surrender the sandwich I had already started eating, but I was also told I would need to wait even longer for a new one to be made — an inconvenience that could have easily been avoided.

A far more reasonable approach would have been for the staff to prepare a new sandwich with the cheese and let me keep the one I had, especially since the error was on their end. The fact that they didn’t offer this simple solution and instead provided a less-than-satisfactory response only compounded my frustration.

Ultimately, this experience left me with a sour taste, both literally and figuratively. Poor customer service, unnecessary delays, and a lack of flexibility in resolving issues have made it clear that I will not be returning to this particular location. Chick-fil-A is often praised for its customer service, but this branch certainly fell short of those expectations. I hope they take the necessary steps to improve their service and better handle situations like mine...

Ordered 2 spicy deluxe sandwiches w/o pickles. Payed cash at drive thru so was directed to the window for the transaction. Payed, 1 minute wait not so bad. Drive off, took a bite out of the chicken sando (tasted pickles, gross). I turn back and inform them of the miscommunication, the person that initially took my order apologized and directed me back to the window. I was in the right (second lane) first to be served. Order began to be served to all cars in the left lane, I was on a time crunch to get back to work but decided to remain patient. 13 cars were served before announcing my dilemma. Any other day wouldn’t be a problem and incorrect orders doesn’t constitute an emergency. I was somewhat disappointed as they were clueless as to why I was in line (the order taker nearing the entrance may have forgot to tell them? Maybe so. I voiced my disappointment and requested a refund in which they provided my money back. My typical experience is that when order are incorrect chic-fil-A is courteous and allow you to keep the food in which I would’ve gave to someone else (pickles are gross) but no courtesy this time around (must be due to inflation, lol?) anyhow I wasted my hour lunch and decided to go to Chipotle instead.

I understand the common order carried out at chic-fila include pickles, so I make sure to have the order taker repeat my order back to make sure we are on the same page and even then they tend to get it wrong time to time. Anyhow, not bad people, just bad service and wasted time.

I had the names on the receipt and remember the name tags of the individuals I dealt with, this is to not out them on the boiler, since they wear the brand of Chik-fila this is to address the concerns about how they deal with customers like myself who work hard to spend their dollar at an establishment that is supposedly to stand out from their competitors. I initially get to thinking cynical until I realized by the previous comments how common this is at this location

Lesson learned: always check the goods before...

Edited: this is probably the most poorly managed chic fil a

When waiting in line to get my food I got my food before the car in front of me. The guy with the curly black hair called for my name and I got my food before the people in front of me so I had to wait the whole time for them to food the people in front of mes order.

He asked me "where you supposed to go on this line, where did they tell you to go?" Like it was my problem. Why they didn't just confirm who is in each vehicle as they pull up like every other chic fil a location is beyond me.

It's not my problem your staff isn't directing the traffic. Kind of a rude experience. I can write that part off but they had to have messed everyone's order up if I got my food before the cars in front of me negate I didn't even get everything I ordered.

I would give grace to this location for being new, but it's a month in and they all had a bad attitude. I feel like it's just rude to expect me to know out of the two lanes for drive through to know what lane to go into if no one is even directing that traffic.

I love the new location just don't like the service or how it's ran. It's just not anywhere close to the expectations set by every other location and it's sad because I'd rather drive to the one in Marysville 20 minutes away if it because in the tens of times I've stopped there they have never messed a single thing up.

They need to seriously work on this location, it feels like corporate rushed to launch it or the operator just doesn't know how to run a location. I won't even blame the staff if it's poorly mismanaged since a fish rots from the top.

This is to the owner, you need to work on this location or no one...