Rod's Saw Shop — Local services in Fairbanks

Counter people don't care if they help you or not. People at the counter do not have the automotive knowledge they need to be helpful. Tried to warranty a tool and was told that since they only sell that tool in a set know they could not replace my broken one. I'm not sure what good advertising a lifetime replacement on your tools does if you won't honor it. NAPA will be sears in 10 years or less if this is what they are...

I can’t recall receiving any poorer customer service than I did with Rod’s. My saw was kept for 5 months, dozens of phone calls and messages not returned, was told I’d get a call back at least five times and never heard back. After stopping in and asking for the saw regardless of what they’d done with it they finally did the requested tune up while I was waiting, never apologized for the inconvenience or...

I purchased a mini bike from sportsmans warehouse brand new it was put together wrong in the factory, I called coleman and they had me bring it into Rods Saw shop for the warranty repairs and rod was really respectful and polite and they fixed my kids bike within the time frame they told me they would and did an awesome job doing so, highly recommend this place, they...