The Home Depot — Local services in Fairfield

I needed a bunch of tools and items for my job. Decided to try placing an in-store pick up online, thinking it would make things easier. I placed an order around 11 am for 5 items they had listed as in stock on their website for this location. I got an email saying it takes about 2 hours to put my order together. After more than 3 hours later, I decided to call to check on my order. It wasn't ready. So I went about my day thinking I'd be getting a call sometime soon. I never did. So around 5 pm, I decided to go to the store and check on my order as I needed the items for the next day. Thinking they just forgot to call or email to let me know it was ready, I asked customer service about it. They told me that my order still wasn't put together. So the customer service woman grabbed the first co worker she saw and asked if he could get my order together. While I was waiting, I noticed multiple employees just standing around and chatting with each other. So I'm thinking to myself "Why couldn't they get my order together sooner. If they have time to socialize with each other, they should have time to do their jobs." About 15 minutes later, the employee returned with 1 out of the 5 items I had already paid for. And it wasn't even the right item. He explains to me how their online inventory isn't accurate and that they don't have the items I ordered so he offers me a refund. I decide to go look for the items myself or try and find something similar to what I need. I ended up finding 2 out of the 5 items they told me they didn't have. When I returned with the items in hand to the customer service desk, the employee pulls out a bag from behind the desk with those same 2 items and my name on it. He says to me "Oh, nobody gave this to you?" NOPE! I was extremely frustrated with the huge waste of time of this entire experience and the unreliability of their online inventory. I wouldn't suggest trying to place an order for in store pick up. It'll be much quicker and easier for you go to the store and find the items yourself, or order from their warehouse. That's the last time I make the mistake of trusting employees at this Home Depot to simply...

It's still a mixed bag... They seem to have better cashiers and knowledgeable people who are helpful-ish. The answer I got to "Where are the seeds?" And the reply was "over there" from two different cashiers/staff, but it wasn't until I walked almost completely to the other end of the store to find the display. It was almost as far away from the garden center as possible with no signage and only one narrow side of the big display was visible. No wonder they still had so many varieties in stock. Speaking of stock, they do seem to have a lot of things in stock at this store, however... and I blame the overall company for this and not store management... the HD website has Scott's brand brown mulch on sale for $2, the day after I bought the last 10 bags for $3.33. Apparently, none of the stores within a half hour radius have it in stock, and they don't appear to be substituting anything for it. So way to go, HD, for lowering the price on something none of the stores have. Anyway, the cashiers seem to be better and they still have nice indoor and outdoor plants. It's helpful to use the app to see if things are in stock ahead of time and get the aisle number, but someone might know where there's a drain snake now.

Old (2021) review: The cashiers are awful, but the floor staff is very helpful. While I was doing self-checkout, two cashiers and a guy were so busy talking about coronavirus that one didn't notice she was backing into my checkout space or that my machine kept beeping, or that I was annoyed that it kept beeping and she didn't bother to help me out. Then when I interrupted her conversation going on right behind me, still in my space, she seemed annoyed she had to stop. When I came in, a customer was yelling at someone behind the help desk, and that ghetto rant went on for a long time. Despite all of that, they have a really outstanding indoor plant selection, although it may be seasonal, since they had less than half as many a few weeks ago. The floor staff is knowledgeable but don't ask a cashier where to find a...

SHELDON at the Fairfield Home Depot doesn't care about customer service!!! A few weeks ago I ordered a patio door from HomeDepot.com. It arrived damaged and broken. It had come from the Fairfield Store. I called the 1-800 Home Depot Customer Service line to arrange a return pickup. On Tuesday a home Depot rep came and picked up the broken door. Wednesday morning I received an email saying "we've scheduled your pick up for Thursday." I called the 800 Customer Service number and was told to call the Fairfield store directly. I called the Fairfield store and spoke with a woman, explained that the door was already picked up and to cancel the scheduled pick up for Thursday. She told me she went into the system and cancelled the pick up. At 6:20am (6:20 in the MORNING) on Thursday a Home Depot truck rolls up to my house to pick up the door - that was already picked up on Tuesday. I was still in bed at 6:20am and had to get up an explain to the driver that I had called the day before to cancel this pickup since Home depot came and picked it up two days ago......so later today I called the Fairfield Home Depot to request something for my trouble and for the screw up on their part that got me out of bed unnecessarily at 6:20am. I spoke with SHELDON. He offered my a lousy $20 coupon. I explained to SHELDON that given the fact that I called the day before and was told the pick up was cancelled and that I was awoken out of bed at 6:20 in the morning, that $20 that doesn't leave me feeling like he wants to make sure a customer is taken care of after a screw up that his store caused. SHELDON's response was, "Mistakes happen. $20 is the best I am offering." Ok SHELDON the next time I am in your Home Depot I will claim my $20, but it has cost you a 1 star review. $50 and a little basic customer service 101 would have kept me away from the keyboard. Do better next...