Dillard's — Local services in Fairview

7/6 I purchased the shirt that night meets Saturday night today is 7/8 Monday so long story short, I wore the shirt Saturday night my friend pointed out to me on my left side of my shirt, telling me there’s thread falling out my shirt I looked to my left. It was about five string hanging off my shoulder. I didn’t wanna pull up because I know in the past if you pull string, basically makes a hole in your shirt. She said wow how long have you had your shirt just purchased it today and it’s strange hanging out thread hanging out no I called Sunday to the manager on duty, which is a A manager for the men’s department he told me to come in that day that was Sunday. They close at six I was in Waco so I came back Monday brought it right back to the store. He examined what I was talking about and he had audacity to act like there was nothing wrong with the shirt to show him other places on the shirt the thread was hanging off that was the only spot The point is to rudeness is real from the management asking me is there anything else wrong with the shirt when he can clearly see five pieces of the thread hanging off the sleeve from the outside not the inside from the outside so I show him I said look at the material look at different parts of the shirt being right this is the management like I’m lying about the shirt being white long story short he returned the shirt because it was a damaged shirt not because of me it’s because of the fabric. I had a dress that was too little for me that I was going to exchange that I got on the same day , but since he was that rude, I got my money back for both of the items because the rudeness was real spend my money at Dillards again. I won’t even go in this Dillards again and this is coming from the...

The service I received in the shoe department on Sunday, 6/23/2024 around 4:30pm was horrible. I usually try to support local businesses, but the service I received was terrible. I most likely will not go back to buy shoes there if the same associate is present. I ended up ordering 2 pairs of shoes from Dilllard’s online. The shoes weren’t even on-sale. I was about to pay full price for bad service. There were 3 associates all at the counter talking. There were several customers, but nobody was being helped. My daughter had to go interrupt their conversation to ask for a shoe size. The 1st lady that brought the shoe out left it with us, and did not check back on us. She disappeared into the back for at least 20+ minutes after bringing out our shoe, so my daughter had to go interrupt the other 2 ladies’ conversation, and ask a different associate to try on another shoe. The first associate finally walked out from the back while looking down at her phone. When she noticed that a different associate was helping us, she looked rather displeased. The 2nd associate asked the 1st associate if she wanted to help us order a shoe, the 1st associate flat out shook her head no with a smirk. The whole exchange was very awkward and unpleasant. The 2nd associate nervously asked the 3rd associate to help her while the 1st associate stood by and watched without so much as assisting. It appeared that the 2nd associate was nervous and was uncertain of herself. I finally said never mind, I’ll go elsewhere. They were probably pleased that we left because the dynamics between the 1st & 2nd associate was rather strained and it affected their customer service, which was already lacking...

Shopping at Dillard’s has become the equivalent of a someone on a 24 hour guard watch. Y’all have lost your minds. I can’t shop in peace without an associate running up asking if I need help, then another one shouting from across the aisle if she can help me. They literally watch you shop and stand by you as if they’re your +1 on this shopping trip. They watch you shop. Feels invasive and borderline harassing. HOWEVER, if you’re empty handed or looking at something cheap, they’ll turn the other way. But pick up a Brahmin bag or a pair of Spanx and they all come out of the woodwork like starving vultures at breakneck speed ready to ring you up. I point the finger at management and likely obscene sales goals set forth for the associates. I stopped at Dillard’s at Willow Bend, Stonebriar, and Fairview this weekend. I wanted to buy some Spanx leggings- I couldn’t walk around the store without being offered a fitting room or to be checked out. Just let me know your name and where to find you if I need help. I put back the 3 pairs of pants and walked out at both Stonebriar and Willow Bend. At Fairview, a Brahmin purse caught my eye, no sooner than touching it a sales associate appeared. I was done. I lost any interest I had in that purse not to mention shopping the rest of the store. As I walked out through the make up aisle…SIX associates asked if I needed help. I mean…read the room. I ended up going online and ordering directly from Spanx and Brahmin. No more Dillard’s for me. Y’all are...