Rally House Farmington Hills — Local services in Farmington Hills

Exceptional customer service by super friendly & helpful Rally House Hershey staff!!! Can’t wait to wear my Pitt Panthers gear! Highly recommend Rally House Hershey!!!

I was very impressed by Rally House Tanger Outlets in Hershey, PA due to exceptional customer service by welcoming, friendly, helpful, knowledgeable, and well-trained store team members. I was very impressed by the store's product selection, product quality, store appearance, merchandising/display of product, cleanliness, and store layout that had carts available to help put merchandise in instead of being uncomfortable carrying it around.

Most importantly online ordering process was exceptional because I was able to get Pitt Panthers items (2 hats, hooded sweatshirt, polo shirt, and magnets) ordered & shipped to my home and it arrived very quickly and is high-quality product that I can now proudly wear to support my oldest son because starting this August, he will be a University of PIttsburgh freshman. I am grateful to all 3 of the ladies that helped with this process and checkout at the register. They did a fantastic...

I went to the store to buy a Tigers T-Shirt. At checkout I presented a 20% off coupon I received via email. The cashier advised me the store has been having some issues with the redemption of these coupons. I asked if she would be able to still find a way to honor it if that was the case. Her reply was no. After many failed attempts she advised I would not be able to use the coupon. I questioned as to why Rally House would not have an alternative solution to this issue since this was a valid coupon from Rally House directly. She said there was no alternative solution and I would have to pay full price. She attempted to use the coupon a few more times and finally it worked. My complaint is twofold. First, that is poor internal communication from management to staff about how to resolve issues. Lastly, I was made aware by others with the same issue that there is an alternative solution available the employees can resort too. So why was this employee either unaware or unwilling and at a minimum did not consult with other...

Store is very nice, service was so-so. I purchased four items, one of which was a keychain lanyard that was part of a gift I was giving the next day. When I got home I could not find the keychain, so I called the store. Spoke to the person that had rung us up, and he placed me on hold to get his manager. She came on and told me I could come in and get another one, which I told her would not work - the store is about 25 minutes from my house and my schedule did not permit. I asked if I could just get a refund, she placed me on hold to check with another manager, came back and said they don't usually do that over the phone but that they would go ahead and process a refund. She told me they had found the keychain sitting on the counter :( and she processed the credit back to my card, but never once apologized for the inconvenience or offered any other solutions, i.e. shipping a...