Xfinity Store by Comcast — Local services in Flowood

PSA.....So if you have a Netflix account, and have an xFinity/Comcast cable account with the X1 DVR platform box, you may want to check your comcast bill for a $10.99 monthly charge......in addition to any other billing you get from Netflix. Back in August 2018, Comcast apparently asked if I wanted to be able to access my Netflix movies through the xFinity cable box. I apparently said yes even though I do not remember this. What got past me and if you know me, not much does...including food, was that it was a free 30 day trial and at the end of it, I would be billed. I went to the local xFinity office and was told that they were just collecting the money for Netflix. I called Netflix and they said the only money that they get from me is through then normal billing $17.11 per month and that they have no record of my account being linked to xFinity or them receiving money from xFinity. I called xFinity and they basically said that the fee is to have the ability to view Netflix through their platform. This is so ridiculous. Why would anyone in their right mind pay $10.99 a month for something they dont need........well, they got me on this one and refuse to refund me the money I paid in. This borderlines fraud and imagine how many unsuspecting people that they are getting $10.99 a month from for something they don't even know they have. Check your bills my friends, the wolves are among us.

UPDATE......Well my friends, Comcast made things right. See below.

Dear Mr. North,

Thank you for reaching out to the Office of Tom Karinshak. My name is Lori. Thank you for sharing your feedback with me. It would be my pleasure to address your concerns about being billed for Netflix on your monthly billing statement. I can definitely understand your wanting to have the charges removed from your account for Netflix. We apologize for any frustration or inconvenience this may have caused you. It is my pleasure to assist you today.

We appreciate you taking the time to bring this to our attention. Your experience in calling in to get these charges removed from your account should have been easy and hassle free, anything less is unacceptable.

In reviewing your account I am showing that your Netflix subscription through the X1 box will be discontinued effective June 2, 2019. I have went through your account and I have credited you a total of $98.91 for the charges for Netflix dating back to September 2018. Typically we will only credit inaccuracies with the billing 120 days however I understand that you have been trying to get this matter resolved so I have exceeded that timeframe as a one time courtesy.

You will see the credit posted to your account within the next 24-48 hours. You will also see this credit on your next monthly billing statement. I would like to ask that you keep me informed if the charges for Netflix appear back on your monthly billing statement.

Are there any other questions, comments, or concerns I can assist you with today?

We value you as a XFINITY customer and appreciate the opportunity to assist you today. I want to assure you that we are committed to provide you with a superior customer experience.

Thank you for being a valued XFINITY customer since 2004.

Sincerely,

Lori H. Office of...

I have to change my review, because the manager lied to me and gave me false hopes. I’ve had to go to this location 4 times, and 3 of the times was just to get my bill fixed. I was charged for cable when I never even had it. I had internet outages in my area every single day around the Hugh Ward BLVD area. They updated the area’s internet, and it killed my modem. The manager said she would send someone to my address the next day to fix it; so I took off of work to be there. A technician never arrived. I went to the store, and an employee said the manager never even assigned a technician to come to my house. I had to call the 1-800 number for Comcast, and they scheduled a technician to come out the next day after that. So while being without internet for 4 days, and while still having to pay for it a technician finally showed up the next day. I had to buy a new $250 modem, and the technician couldn’t get my brand new modem to work even though it has Xfinity’s name on the box. The technician called his boss, and said that it was my problem, and he couldn’t do anything for me since I owned my own equipment and wouldn’t pay to rent theirs! After arguing with the technician’s boss over the phone, and telling him that the modem/router was brand new out of the box he decided to drive out to my address. Guess what? It was Xfinity’s fault, and it took him less than 5 minutes to get my internet working. Xfinity is currently trying to scam customers into renting the company’s equipment instead of letting customers use their own equipment. 2 days later my internet goes out again while my wife was doing homework, and wasn’t able to turn in her assignment on time. My wife is a full-time Registered Nurse, and is trying to finish school to become a nurse Practitioner. So the last thing she needs is to worry about internet issues. Xfinity just released 1gig of internet for my area, they are charging close to $200, and you can’t use your own equipment. YOU HAVE TO USE THEIRS! AT&T has 1gig of fiber optic internet speed for $80 a month, 2 free WiFi extenders, free installation, and a $100 gift card if you sign up with them. My neighbors have AT&T, and never have the problems I have with Xfinity. Switching was a no brainer. I’ve lived all over the country due to being in the Army, and moved here a year ago. This is the only Xfinity that has treated my family like trash. FLOWOOD XFINITY DOES NOT CARE ABOUT THEIR CUSTOMERS!!...

Horrible customer service and lack of respect for customer’s time. After placing an order for TV/internet bundle over the phone, I was given a confirmation number to pick up my equipment at the Flowood store. When I walked in 15 minutes after scheduled opening, despite 3 workers being present, only one was actually set up to assist customers. No friendly greeting was provided nor an explanation for how long the wait would be for the 3 of us in the store. After about a 10 minute wait, I was finally acknowledged by one of the agents who immediately responded with an attitude when all I had was my confirmation # and not my account #. We ended up having to clear out my previous phone order (wasting 1 hour of my time) then had to begin the entire process over for picking my internet and TV bundle. This took about another 15-20 minutes. When I thought I was finally set, I tried to verify my account online but was unable to login. After troubleshooting for about 45 minutes with multiple password resets and other failed attempts, I asked if we could just reset my account, delete everything and start fresh. I was told they were unable to do that at this store and that I’d have to call back to the 800 number where no one speaks English. I was also denied information on someone who was attempting to use our information for their own scam (potential identity theft) because the store manager said they needed to protect the fraudulent person’s information. I’ve lived in this home for 3 years and, despite providing a drivers license, military ID, and multiple other forms of verification (Homeowners insurance, car registration, and even mortgage statements) I was told that they would not provide me details on the fraudulent activity. So after an hour and a half in the store and another hour wasted on the phone, I have neither TV nor internet service and no information on potential identity theft. Comcast has lost its way. Prices continue to climb, products continue to decline, and customer service continues to rapidly deplete. More Americans continue to lose jobs to the online and phone services which are sent overseas. Due to the issues with this attempted purchase and this particularly disrespectful store, Comcast has lost this customer for life. I’d rather have no TV/Internet than to give them...