Zola Keller — Local services in Fort Lauderdale

I made an appointment for three brides (motivated buyers)via phone with Susie and stated we all have different wedding dates( she welcomed the appointment and stated she would focus on the bride with the closest wedding due to alterations etc.).We arrived a bit earlier, she was available to assist us.The first bride informed her it wasn't going to be her main dress and that she could spend time with us all instead of fully focusing on her .She was knowledgeable in assisting with gown choices for two of the brides but not for me (she didn't pull even one gown for me nor was she interested in conversation).

While in the fitting for the first bride ,I asked to see a veil with the dress like we saw with the first dress and she completely shut me down and said it's not good to put a veil if the bride doesn't care for the dress(mind you ,she didn't totally love the first dress , yet Susie put a veil on her ).The bride kept asking my friend and I's opinion and when we replied giving the opinion we were asked for , Susie kept cutting us off and saying don't ask them , what do you think about it , then the bride asks us again and she keeps cutting us off so we wouldn't reply . The bride she was assisting even said while Susie was away (why doesn't she just do what is asked of her ). The bride felt it was very rude and dismissive.

Second bride stated during her fitting she wanted to lose weight and Susie decided to say if you lose weight you will wither away and laughed.We did not know at the time the second bride was offended but she waited to tell us when we left that she felt like she shouldn't have said that to her or maybe used different wording when speaking to a bride(especially about her weight ).

After the first two brides finished their fittings, she didn't even ask me about trying on a gown or didn't ask what I liked. She said a time frame to start looking and that I had soooo much time to look for a gown(so uncomfortable ).Even after the first two brides asked was I going to try something and that's why we were all here .I felt Susie 's energy and didn't even feel comfortable being there anymore based off how she behaved.It was clear she didn't want to help me at all and made that clear.

Hoping this wouldn't be an issue , the other brides were Hispanic and Asian, (both younger with much less to work with).I'm African American(older , with the furthest wedding date and much more to work with ). I don't like to think peoples behavior is racial motivated but I don't know what else would make a mature /seasoned , experienced woman ruin someone's experience.It's supposed to be a happy and exciting time and it WAS NOT. It doesn't matter how far away someone's wedding is. It's an awful feeling to be a bride and be treated so poorly by someone in the business to assist in making someone's day special.

After leaving ,my friends were highly offended and felt bad that I didn't get to try on anything at all that they asked if I wanted to go someplace else.I didn't want to , I was upset and just wanted to go home. We were on a bridal trip traveled from another state just to be subjected to Susie's disguisting behavior.Susie needs to be reprimanded for her behavior. This is completely unacceptable especially for that area.

Pros : the shop has more options other than bridal, easy to find, carpet looked clean

More cons : Bride 1 was given a dirty dress to try and and declined to try it on , not enough dress options,...

I would have expected a higher level of customer service and more attention to detail at Zola Keller’s. Sales associates have no customer service skills, are disorganized and have terrible taste. The store and dress rooms are filthy. There is clearly no functioning air on the second floor where the fitting rooms are located so be prepared to be uncomfortable.

When I paid for the dress alterations Zola (the owner) asked where I was getting married and the look of surprise that crossed her face when I mentioned the St. Regis in Bal Harbour was priceless. It was clear that she had judged me and never could have imagined that my wedding reception would be at a five star establishment. Perhaps because I purchased one of the more inexpensive dresses? As a self-proclaimed bridal expert Zola should recognize that some brides purchase a dress based on what they like and not on price. She then proceeded to tell me that she “used” to have a location in Bal Harbour but it has since closed. I thought to myself no wonder why!

When I returned to pick up the dress and try it on to ensure that the bustle was done properly my soon to be mother-in-law asked to see two veils on me. The sales associate promptly put it on and again assumed that I was purchasing it. When I proceeded to go downstairs to pick up the dress after it had been steamed she told me the veil was in the bag – when I explained that I wasn’t purchasing the veil she promptly took it out abruptly hung the dress in the bag up against a display rack said “here you go” and went to her office. There was not thank you for stopping by, no apology for the continued mix-ups and lack of service, no I hope you have a wonderful wedding. Nothing. Immediately drove to Boca Bridal to purchase a beautiful veil for my wedding day.

Future brides beware – do not go to the this bridal store assuming because it’s on Las Olas that the service is world class. You will be disappointed!

Dress was purchased at the Zola Oulet but the terrible service from the owner herself AND her staff at their MAIN store. I would stay...

After checking out the Riverside Hotel as a possible venue for my wedding and reception I took a walk down Las Olas to check out this bridal boutique that they suggested to me. I was with my mother and my maid of honor when we stepped through the door and started looking at some of the dresses. A woman who worked there quickly approached my mother with an attitude asking what it is that she needed, clearly sending the message that she didn't think we had any business in that store. My mother told her I was looking at dresses and after she gave me a quick sneer and glance she didn't even approach or speak to me, but rather stayed her distance watching me look at dresses. I saw one that looked almost identical to another one I had seen in a different bridal store and when I said that to my maid of honor, the woman literally screamed across the store at me. I said, "They have this one at so and so", and the woman screamed "LIKE!!!!" at me from about 15 feet away. I looked over a little shocked and confused and said, "excuse me?" She then shrilly repeated "LIKE" again at me and said that the other dress was "like" that one since all those dresses were couture. At this point, I looked at my mother and maid of honor and said lets just get out of here. I have never experienced any salesperson being so rude in my life. I wouldn't recommend anyone going here for anything unless you like to be screamed at and judged by snooty retail workers. Luckily I have tried several other shops and found the most beautiful Vera Wang dress that is absolutely perfect for me. I hope that maybe this store will find better help in the future to make it a little more inviting and a less of a...