LOFT Outlet — Local services in Fort Worth

If I was able to give customer service for this location a 0 I would. I have been into this store twice now and both times the general manager (come to find out that’s who she was from one of the associates I asked at the store) was really rude short and with me. I am a service manager myself, I know not to be rude to guests that enter my establishment. The first time I went in the store it was not busy at all and she just watched me walk in didn’t say anything just looked at me. Then she just kept staring at me as I looked around. I felt unwanted or like I was wasting her time by being there so I left. I went again today around 3:30 with my sister and the same rude stuck up lady was there. I purchased three items from there and the entire time I was checking out she just had an attitude. If you truly dislike being at work that much than you should consider looking for employment that does not require you to interact with others. I will not be shopping here again...

Great experience! I was thoroughly impressed by the store's cleanliness and organization. The fitting rooms were clean and Nikki's helpfulness was a standout example of the store's commitment to excellent customer service. Highly...

Two employees right at the entrance...an additional employee at the register..no one said “hello” or “welcome in.” Nothing. Won’t even pretend to spend...