Bighorn Rentals — Local services in Frisco

The booking process was easy, check in was great and everyone we dealt with was helpful, at first. When we got to the rental it was amazing, exactly what we wanted, a space we could be comfortable in with our 13 month old, with a private hot tub so we could unwind while she napped or at night, right off Main St. so everything was walkable, just like the listing said.

Unfortunately while we were unpacking we realized a lot of noise and upon walking onto our balcony (where the beautiful hot tub and soon to be obstructed "mountain view" are) we noticed the enormous construction project less than 100' away, directly across the street.

We were hopeful it would wind down at a reasonable hour, it did not... At 8pm Thur. night when the crew finally left, I emailed BigHorn and asked them for options to move to another of their units because this one was directly across the street from a major construction project and we would not have chosen this location had we known. We came to learn this location was extremely loud from 7am to 8pm weekdays and 7am to 5pm on Sat. I am not talking about hammer and nail kind of noise, this was heavy equipment, dropping large boulders into dump trucks, jack hammers in concrete, dozens of cement trucks and work trucks (that parked in our driveway) enough noise to be clearly heard (and felt) inside the house all day. This was enough to disrupt our daughter's naps and nighttime routine, and make our wonderful little 3 night trip to Frisco a lot less enjoyable...

I told Bighorn they should have a note in the listing about the construction and potentially disruptive noise. We paid over $1400 for 3 nights and would have chosen another of the numerous available properties with private hot tubs available that weekend had we known. This was not a discount or cheap rental and being the last week of Sept., there were a LOT of options and when traveling with an infant, noise is a major consideration for accommodations.

Their response was "pay us $200 to clean this rental and you can move into another of our units at regular price if you would like, but we aren't responsible for construction noise".

It doesn't seem right to pay them another $200, pack up everything needed for an infant and move for 2 days so we stayed. Following a phone call and email the next day with the manager I was told they would speak to the owner and see what they want to do since this was the owners call, but was reminded, construction is not their fault, to which I agreed, but it is their responsibility to notify tenants of known issues/disruptions...

After we checked out, I followed up since no one reached out to us for a resolution. I was told $100 refund would be applied to our CC if I promised not to post about this anywhere online... I told them to keep the money, $100 is worth making sure other people know how little this company cares about customers and to remind people to ask this company up front if there is construction going on when booking.

Look around, you will see other rental companies with decent management do warn you about construction as they realize you are likely staying with them during your hard earned vacation and the last thing you want to deal with is a major project while trying to relax. If the owner of "Frisco River Townhomes D" reads this, now you know how your rental company operates. It might be worth reconsidering unless you are so hard up for rental income that you are willing to ruin someone's vacation for...

Awful experience because of the employee named John. John made an AirBnB listing for a seemingly nice home in Frisco, so I proceeded to book it. But, as it turns out, the house listed as an "entire house" actually had the owners staying in the downstairs, even though we were paying over $800 a night. I proceeded to ask him if the owners would be there that weekend and if I could cancel. He ignored my questions and simply told me that I needed to be 25 to rent the place even though I would be 24 years and 50 weeks old at the time. So, I asked him again whether they would be there and whether I would be able to check in (all of my guests are 25 to 30 years old), and whether I would be able to cancel. Yet again he ignored my questions and told me I could cancel for free within the first 24 hours. So, I went to cancel at hour 18, but I was only going to receive $385 back out of $2,518. I told him this and asked my previous questions again. He took 3 days to respond, even though he has to respond to the guests within an hour. When he finally responded, he completely ignored my questions and statements and simply said he wouldn't be cancelling the reservation, I would need to. I had to call airBnB to have them resolve the issue. They told me he isn't allowed to discriminate by age unless under 21 and that his ad was deceptive and had misleading information. AirBnB then issued me a refund as his expense. I am just glad I didn't have to go through my credit card company. There's no reason that after breaking AirBnB's rules and creating a misleading listing that he should've felt the need to lie to me, ignore my questions, and continuously tell me to cancel the reservation and thus lose $2,376. His only job is to write accurate listings and provide customer service, two very simple tasks for anyone with even a...

This is a very impressive company!

After isolating at home for 4 months due to the coronavirus, we decided to see if we could find a condo rental in Summit County that would be a safe place to stay. We are in what is now commonly called a "vulnerable group." Many of the companies I contacted didn't even reply, and most of those that did were doing nothing special to insure that their properties were free of the virus.

I received a very prompt response from Lauren at Big Horn. She explained that they had implemented a 72 hour block before and after each reservation. So, in other words, no one would be in the condo we rented for the 3 days before we arrived. They also perform an extremely thorough cleaning and disinfecting of all high touch areas. And the check-in and check-out process can both be contactless by using their after-hours lock box.

We arrived earlier than expected for our 4th of July weekend check-in and Lauren graciously let us access our condo early. Upon arrival, the unit was absolutely spotless! We enjoyed our 3 night stay so much more because of our confidence that the condo was virus free. And on our last day, Lauren kindly let us stay 2 hours after the regular check-out time so that we could do one more beautiful hike before we left.

Overall, our experience with Big Horn was...