Dallas Cowboys Pro Shop — Local services in Frisco

I purchased a jersey that listed the price at a hundred dollars, but when I got home I noticed that the numbers on the jersey were horribly crooked. When I returned to exchange the jersey, the cashier insinuated that it was a common problem and allowed me to exchange the jersey. When I told her I could not find any listed at a hundred dollars, she told me not to worry because I had been charged a hundred twenty dollars the night before anyway, so I could choose from any of the jerseys. I was really upset at the laissez-faire attitude the cashier had in charging me more than the listed price. Considering that this store is attached to the Cowboys training center, I expected far better quality and service. Especially when dealing with premium products such as official...

Being a FAN of the Dallas Cowboys and traveling from North Carolina to come check out the game and do a tour of the practice facility was amazing. The issue is to go to the pro shop and spend $200 on a jacket that I purchased 9-17 for the Jets game. Being that the weather has been amazing, I've not had a reason to wear the jacket until recently. Coming to find out that it is a faulty product because the button on the jacket is broke. I reached out to the pro shop and was told that there is NOTHING they can do and I find that extremely disturbing. Again, a fan and a hard working man, that has spent my money on a product that was never right is an...

Terrible service. I ordered a Christmas gift on Nov 21, and they said it would ship on Dec 6. They provided a UPS tracking number on Dec 6, but it never actually shipped. UPS still shows it today (Dec 27) as "Order Information received". I called to ask where my gift was, and all they could say was that it was out of stock. He said he would refund my money (except for the $2.99 handling fee). As a gesture of their good will, they would give me a coupon for 30% off. I logged on today to use it, and see that everyone gets 30% off.

TLDR: Never got my order, they didn't refund all of my money, and gave me a...