Neighborhood Services — Restaurant in Frisco

I used to work at the NHS in Addison and loved the food, but didn’t really like eating where I worked. So I went to the Frisco location several times. The first few, the food was great, not as great as the Addison location, but certainly above average. Each time, however, there was a bit of a dip in quality. The last two times I went, however, the food was not up to par. The time before last, I ordered the filet, mid rare, and it came out well done. Totally gray and inedible. These things happen though and I was fine with waiting for another. The second came out below blue rare, but charred on the outside, like they were cooking it on super high heat to try to get it out quickly. I just dealt with it because I didn’t want them to have to bin another $40 steak, and I wasn’t confident the third time would be the charm. At the very least, everything else was fine, and the staff were very accommodating. I got a free glass of wine and a free dessert, and I wasn’t really too upset overall. The last time I went, and it will be the last time, I had the steak frites. The frites were amazing, but the steak seemed to be a lower quality cut than has been used in the past. It’s a London broil, so I’m not expecting filet, but it was particularly gelatinous and stringy. The service was also considerably poorer and sadly, for the first time ever, the drinks were not good. Now, it is absolutely possible I went on two off days, but in my opinion as someone who has worked extensively in the industry, a restaurant with a $150 PPA shouldn’t be inconsistent. I have a feeling the quality issues arise from the fact that Chef Nick does not actually own this location. Anyone who has met him can attest to the fact that he is a hardass with high standards, and that’s what makes his...

We visited Neighborhood Services Monday when James Taylor was in town. We made reservations a few days in advance. When our party arrived, they couldn't find our reservation, and many other people's as well, so I showed the email confirmation from my phone and we were seated. Also, the hostess station is located from the outside entrance and not the Omni entrance. It is very confusing and many people entered from the hotel side and wee told to go to the other entrance making it sort of chaotic. They should think about moving the hostess station to the hotel side.

We tried to order drinks, but they were out of rye whiskey for one drink and did not have any beers on tap. We ordered the last samarai and it was a little too sweet, then ordered appetizers, the deviled eggs and green onion dip, while they tasted fine, there were not very many chips (15 for 4 people) for the amount of dip we were served.

Onto the main courses, 3 of us ordered the rigatoni for $18 and one the steak with frites. Thank goodness our companion got the steak because our rigatoni had maybe 10 small (thumbnail size) rigatoni in meat sauce. No bread, salad, nothing else. Our companion's steak had a huge pile of fries that she couldn't finish so the rest of us were able to share them. That saved the day.

Overall, the food was pretty good, just not portioned well, and the drinks left something to be desired with so many things being out of stock. We won't go back until the kinks...

Five of us walked there from the office and were immediately seated. Slow greet time from the server in that she appeared to be the only server in the restaurant. She took our order and 43 minutes later our food arrived. We ordered a few salads, a fish and chips and two sea bass tacos on flour tortillas. The tortillas came out being corn tortillas and I asked the guy delivering the food if the tortillas were flour or corn and he let us know that he did not know. He would ask the server. French fries with the fish and chips were literally cold and soggy. We sent them back to exchange for some that were hot. Brussel sprouts were cold and kind of nasty. All of the food had to just sit in the window as it was all cold upon arrival. The server was probably taking care of over 30 people on her own and there was no way she could physically manage all of the people/tables that she had been assigned. Manager came by and asked how things were and we let him know that it was not good and we told him about the mistakes on our order and the cold food. He said he would look at our bill and take care of the items that came out wrong. The server did a follow up, apologized, and let us know that two people did not show up. At the end of the day, the manager gave us a 50% discount on all items so we only had to pay 50% of the cost of the cold food. We were taking our boss to lunch and she was not very impressed. But, the asparagus appetizer was...