Victoria's Secret & PINK — Local services in Frisco

This store and it's team were phenomenal. I usually don't leave reviews as I expect to have decent experiences while spending my money. This store definitely earned this review. First off as soon as I walked into the location the manager Thomas greeted me and told me about all of the sales that were going on. He did not give me the impression that I was being followed or watched but he was just very available and there is a difference. The staff from the sitting room to the registers were just sweet sweet girls. I've never been to a store where the fitting rooms were as clean and everything inside of them worked as they should. I usually don't remember people's names because I shop so often but Thomas definitely stood out. Once I got to the registers I ended up purchasing like five beauty items and not because the cashier upsold me but because of the way that the cashier next to the one that was handling my transaction was speaking so highly of these particular products. I got home and the products were exactly what she had described. I will admit that VS PINK had almost lost me as a customer just because of the location at North Park. This is now the only Victoria's secret pink location that I will in person shop. Kudos to this particular team. You can tell when employees are happy with mgmnt and happy to be at work. Awesome...

I’ve been going here for 10 years I’m a vip angel card holder and usually up until this last year it was a good experience. This year has been terrible. Mess disorganized the sales ladies are rude you have to wait forever (even when hardly anyone is in store) to get into a dressing room. And last but not least went in as I always do about 2/3 times a month well this time was my birthday. Went in shopped around nothing in stock in my size just one so I picked that outfit went to go check out and there was a misunderstanding between my angel Card and my bank so I called my card and everything was fine. Well the lady upfront kept bugging me so she could call customer service herself to make sure I told her 10 times NO I’ve got it handled. She took it upon herself to call anyway and then proceed to embarrass me by yelling out in front of many others the amount of money that was available on my card hung up the phone then said in these exact words “well when you get it figured out this lady over here can help you” never been so embarrassed in my life and never been treated so horribly. From now on I’ll take my business my 2/3 times a month business to...

This is a company I feel empowers woman. The store in Frisco was a huge disappointment! My daughter and I made a purchase and had to return because couple of her garments did not fit. First of all the little girl behind the counter asked us 6 times what was wrong with the garment. It does not fit was obviously not a good enough answer. So my daughter said the band did not fit right. The girl proceeded to get on her walkie talkie to the guy that actually checked us out in the first place and tells him we are returning the bras. He must of asked why?? (Does it really matter) She reply with 'she said the band is too tight' . What ever he said next she felt the need to laugh!! Really?? My daughter is extremely self conscious of her body. Being questioned then laughed at. Most unprofessional, rude, and disrespectful experience i have...