HomeGoods — Local services in Gig Harbor

Though I love the store and have literally spent hundreds of dollar at the Gig Harbor store, the reason I am giving this store only one star is their customer service, which appears non-existent. I had several items in my cart among them a fairly large decorative tree. The large red Home Goods tag prominently displayed on the tree's branches said $69.99. When the cashier rang it up, it came up at $79.99. I pointed out that it was $69.99 and with that the problem started. In the process of the next half hour three different managers were called, all of which tried to persuade me that the tiny little sticker on the way bottom of the container was the correct price and that the tag obviously was a mistake. Now I have been to Home Goods many times and these red tags are on just about every item. It seemed right for them to honor that price. I was told among many rolling eyes and exasperated sighs the Home Good's staff was not shy to show, that I must have taken that tag off some other item and put it on the plant, which, they claimed, customers do all the time. Then I was told that the girls in the back must have forgotten to put their glasses on when they put the tag on. Then the computer didn't work, and on and on it went. After half an hour they reluctantly gave me the price the tag said. I thanked them for helping me with this (which was hard to do after all they put me through)but they wouldn't even acknowledge me. It was the worst customer service I have ever experienced. For me it wasn't about the extra $10.00, but about the fact that the store places these tags on their items and that's what the customer sees and expects to pay. As I left the store another customer came up to me and told me that it was outrageous what they just did to me. She said she was watching and if they had not given me the correct price, she would have spoken up. Will I go back to this store? Probably not. There are other options out there and no customer deserves to be treated like that. Shame on Home Goods for fighting to honor their own tags. So, customer beware of...

When looking for home decor at greatly lowered prices, HomeGoods is the place I go. There's always one (or more) items I find at HomeGoods that I will greatly use in my home. Thank you for having a HomeGoods store in Gig Harbor!

With that being said, I am not rating this store as 5-stars because I have been to other HomeGoods stores with better space and organization. Also weekends (particularly on Saturdays) are definitely the busiest time to go shopping here. The check-out lines can be become backed-up with waiting times being at least 10-15 minutes (sometimes). There are also certain sections of the store that are more organized and less jammed-packed with items. Some of these sections the kitchen and food item aisles and occassionally the home decor section. Trying to manuever through these aisles with increased people traffic can be frustrating and annoying. I feel that shoppers can be less mindful of others...

Love this store! So many fabulous items..good prices. Foods from other countries. Gluten free items. Good selection of towels sheets. Pillows..variety of a bit of everything. Including fun areas with clearance sales! Everyone is usually always Nice and helpful. Only had 1 experience about a year ago when I used the restroom. Only for an employee/boss. ?( not sure )complain about how the place smelled. And told the 2 people in the stalls to flush the toilet and have consideration! 😳. I was floored. No problems since that I am aware. Had it happened again. I may not have returned to that particular...