T-Mobile — Local services in Gig Harbor

I visited the store in the afternoon on a Sunday. I found the door locked. I noted the "Store Hours" indicated it should be open. Then I noticed a hand written sign saying they went to lunch and would be back in 30 minutes. The questions in my mind: when would they be back; what time was it when the note was written, and did I want to waste 30 minutes waiting or go finish my other errands in North Gig Harbor (coming back some other time). I decided to wander the sidewalk and ended up looking around Safeway. When I returned 15 minutes later and sat in my car, noting the sign was still on the door, I observed two young men in T-Mobile tee-shirts standing by a nearby car. One walked up to the door, then walked back to the car. A few minutes later after a few draws on a vape device, they both walkef to the door, one unlocked it and took down the sign as they entered. I entered the store and first off offered them a "pro tip"; note the time you'll return on your sign so people can decide if they want to wait around. Instead of an appology or afformation that adding a time would be a good idea, I got a snippy-toned, "Well, there are just the two of us and we had to go to lunch." Maybe there is a store policy that two have to be in-store all the time and they were left short handed when a member of their staff didn't show up for work. I was got the feeling they were simply trying to justify closing the store because they wanted to grab lunch together. They didn't get the point after several exchanges about how a return time would have helped customers know if they should wait. The snippy retorts came back to, "The most they'd have to wait is 30 minutes." I left the store without even mentioning my reason for stopping (and waiting) and a parting comment, "Well, I don't think you can help me, anyway."

I don't know who the manager or owners are, but those two need retraining on 'customer service'...and maybe you'd consider adequate staffing to acommodate lunch breaks or adjustment to the 'open hours'.

I have never had such poor service from T-mobile in-person or online. Yes, as the typical response to these comments usually goes, you are "sorry to have missed the mark" and missed with such arrogant attitude that I will not be visiting again...so don't bother offering that lame apology. (Sprint/T-Mobile customer for...

Review of My Experience Switching to T-Mobile from Verizon

I recently visited the T-Mobile store in gig harbor, Washington to explore switching from Verizon after hearing about a promotion offering two lines with one free. I explained upfront that I’d also be transferring a business line over from T-Mobile within the next week, and was told the switch would be simple. Unfortunately, that’s not how things turned out.

Initially, we worked with Sean, the manager, who was friendly and helpful. But after he left for the day, Tina took over. She seemed completely new to the role—even though another manager, Phil, later mentioned she had been there for six months. Every step she took had to be reviewed by Phil, and even then, there were still mistakes. She set me up as the primary account holder with sticky notes and all, but when I got home, I realized I was not listed as the primary—and both phone lines had my partner’s name on them.

I had also decided to try out the Samsung Galaxy Ultra and a watch. After a few days, I returned them well within the 14-day window. While they processed the phone return, they forgot to remove the watch from my plan. I noticed days later that I was still being charged for it. Thankfully, Mason helped me out that day and was kind and patient, but it was clear he was juggling a lot.

Then came more confusion. T-Mobile had a “Keep and Save” promotion where they offered $200 if you kept your phone—except it turned out to be only $100, not what was originally promised. To make matters worse, they ported our numbers over before asking us for our final Verizon bill. Once your number is ported, you can no longer access your Verizon account, so now we’re stuck trying to track down billing details with limited access.

The biggest issue? They told me they couldn’t apply the free line promo to the business number I’d be transferring—because it was already a T-Mobile number. That’s something they should’ve told me up front, especially since I clearly mentioned it in-store before we signed up.

While some staff were helpful and polite, this whole process has been full of confusion, miscommunication, and disappointing surprises. I came in expecting a smooth switch and transparent promotions, and left feeling misled and stuck with mistakes I...

I am Very very unhappy with the workers at gug harbor point fosdick t-mobile.... this store is horrible ! They know little to nothing of customer service and keeping the flow. I came in after getting off of a 16 hour work shift needing to make a payment which I do every 2 weeks. it takes them literally 4 minutes from start to finish to take my payment. There was absolutely no reason that those workers kept me standing there til I got mad enough that I left to go to the t mobile store on 6th Ave in tacoma. It's pretty bad when your willing to pay an extra $5,50 for toll to go to a different store. The one lady yes I could see her not helping me because she was literally with a customer but the other guy he was just standing there doing nothing while waiting for the people to quit looking at the phones it would not have taken any time away from those customers for him to take my payment while they were looking. They were still looking when I got mad and left 8...