Blick Art Materials — Local services in Glendale

Not sure how many stars are really appropriate to take off for this weird situation. Basically, the website said a product was "low inventory" at the Tempe location, so I drove nearly half an hour only to find out that they didn't have any. They did have one in a different color, however, so I bought that.

Then I went home, checked the website again, and saw that the Glendale location had the color I wanted "in stock." I called ahead and they told me they had one item and that they would hold it for me. So I drove another half an hour to get there to exchange the item. The exchange took a bizarrely long time, and they gave me an opened product. I inspected it, and it seemed fine at the time. As I was walking out, I looked over and happened to see more of the item, and they were of course NOT opened. I get home with my previously opened product and I find a defect in the item, as well as a doodle on the remnants of the package that they gave me.

Why would...

Visited this location several times since it opened, every time I spend almost an hour browsing their huge supply. I went in looking for some small paper cutouts for letter writing and journaling, and a sales associate was super helpful in finding me exactly what I needed in another part of the store, and even a couple extra supplies that I'm excited to use. They were awesome (I don't remember the name sadly) and every time I've been in, the staff has been amazing and friendly.

I love this location and go here for any of my art...

I had a really bad experience here. Ever since I came by the first time, the employees were very clueless and seemed like they expected me to know where something was. A couple days later I came by to make a return and I was offered in store credit about 3 times instead of my actual money. I try to always be as understanding as I can, but it is difficult when i have not gotten my money back after two weeks. Please teach your employees how to deal with situations in a better manner as a customer should not have to...