LA Fitness — Local services in Glendale

I appreciate the guest pass I was able to get from Justin. Customer service is very nice and friendly.

The reason for the 2 stars? Well, some of this can be controlled by the gym some of it can't.

Things that can't be controlled by the gym: People not racking their weights, why in the world is it so hard? Wiping down equipment Telling someone when you spill something instead of just walking away

Things that can be controlled by the gym: Cleanliness, everywhere you walk in the gym something seems to be dirty quite surprising. Even the bathroom counters are consistently dirty. Redo the dumbbells at night, I get it customers don't rack their weights right but just because they don't do it doesn't mean it shouldn't be in your nightly checks. Put plates back on plate racks, as well as equipment near wire machines

Recommendations: Walk around the gym and do checks throughout the day to make re-racking at night easier, but also to stay on top of cleanliness Get more attachments for the wired machines and put racks so people can put them in a designated place instead of all over the gym Get enough attachments for both sides of the gym considering there is 2 places for wired machines on the NE and SE sides of the gym.

These are some of the reasons I decided to go with my 2 star rating. Overall, I got what I needed out of the gym but damn I wish people and LA fitness staff respected their gym and took some pride in it. Would go back because it has almost everything any person would need, but would avoid in the same instance because of the above....

Things to know about this gym:

Parking across the street is only free for 90min. Park on the 3rd floor to find a cross bridge to walk over instead of going up and down the stairs in both buildings.

They advertise/show you paperwork for memberships to be $45/month, then tell you it's $75.

You have to complete a 30 min interview about your habits, weight, etc before they let you join. I was told things like "oh good, you know how long it takes to see results" and " you know your body fat percentage isn't healthy right". Who doesn't love a splash of condescension before their workout?

Not one of their 5+ cable machines has a complete set of attachments. I asked if they had even 1 pair of the stirrup or nylon handles to do my chest workout and the staff told me to just pull on the metal knob at the end of the cable.

Finding dumbbells will waste your workout time. Nothing was in order, or even paired. At most gyms I can workout with one pair and have the next lighter one next to me. At this gym Id be lucky to find one set of the same weight together.

They won't let you enter without a mask. But once inside, about 50% of people aren't wearing one.

It's a big gym, but they need new management. I found a different gym with complete equipment, zero wait times for machines, easier parking, and no fuss onboarding policies....for a...

Thought about getting a membership here, so I signed up for a 1-month pass. I was told when I signed up that I could cancel the pass within the first 5 days if it turned out that I didn’t like the club. Here I am 2 days after getting the pass, and now the club I opened the pass with is telling me that I can’t cancel it with them because they only have one person on staff who can handle cancellations and that she’s only available Monday - Friday during normal office hours, and that I have to come in in person to do it (you know, despite the fact that I have a job). The best part of it all is that it is CURRENTLY Friday during normal business hours, and I have the day off, but they still can’t do it because apparently the one and only person who can do this on weekdays also happens to be out of the club today, so it turns out that I actually CAN’T cancel it even during the Monday-Friday period that they tried to give me.

All in all, the club seems to be run by people who are wildly irresponsible and who have little regard for working with customers for anything other than collecting a deposit and then treating clients like burdens.

Every single part of my experience with this club has been negative. Even GETTING the pass was like pulling teeth, so I don’t know why I’m surprised that they’re completely incapable of handling a simple...