Kroger — Local services in Goodlettsville

This evening i went to my local Kroger store. I typically go to glenbrook but realized this location was closer.I have been to this location the past two times i have come grocery shopping. I have had the same cashier the past two times i have come shopping. Our cashier was Will. we got in line and there was a lady in front of us. As we waited patiently he finally finished her transaction. we approached Will, as we were next in line. As we approached him we did not get a 'Hi how are you?' or even a 'do you have your Kroger Plus Card with you?' he just started scanning my items. while he was scanning my items the lady who he just previous checked out came up to Will and said that she did not see where he had scanned her coupon she had given him. he proceeded to tell her that he scanned it and its on there then snatched the receipt out of her hand. he stopped scanning my items to look at the receipt. he did not say to us, 'do you mind if i help this lady' or even 'maam do you mind waiting til im done with these customers'. but he did not do that. he just ignored us and helped her. he looked over her receipt and said that he knows he scanned it. she asked for her coupon back and she said she will take it to customer service and have them fix it. he told her 'I cant give it back to because its locked in the drawer.' then turned his back and left the lady standing there. a moment later he called over the Floor Supervisor,Alex, over to help her and he took her to customer service. once he finally finished scanning my items he hit the total button then the EFT button. he then walked away and to help bag and chit chat with fellow employees. i swiped my card and finished my transaction. he then came and handed me my receipt with out saying 'have a good night' or even 'you have ___fuel points' . then my friend had a few items she needed to purchases and she had the same horrible experience, no interaction, no total given and not giving any kind of customer service. Now: i am a previous employee of Kroger for 4+ years and i found a few things wrong with this! 1. Every customer should be greeted with 'Hi how are you and do you have your Kroger Plus Card with you?' 2.Every customer should fell like that the whole time the transaction is going on that its all about them. 3.When the previous customer approached him he should have asked her to wait a moment and he will help her momentarily or call the Floor Supervisor over sooner. 4.He lied to the customer when he said that he could not get that coupon out for her... because i know that all coupons drawers have a key to open those drawers for that reason or to clean the drawer out to sort and send back. 5. I should have been told a total or should have gotten a have a great evening. On an ending note i know that Kroger is customer service based. so this will be the last time i return to this location i will go out of my way to fund the next...

I love how clean this location is and the selection is great. Nathaniel one of the managers is warm and welcoming.

What I don’t like is the deli because they are not customer centric. I was there last evening and asked to sample a cheese which didn’t go over well. A woman who worked at the store had a sample of cheeses and offered them. Because one of those cheeses was a smoked Gouda which is strong, I was not able to get a good taste of the sample I requested and therefore ordered the Boars Head smoked Gouda which was not the sample given. Instead of slicing the Boars Head smoked Gouda as I requested, he sliced and gave me the Private Selection because it was the sample I tasted. I also asked to sample another cheese and he stated that other customers were waiting so I ordered the Bianco De Oro Salami sliced thin as paper which is my usual request. After that order was completed I once again asked to sample another cheese because the line was not long and he had help (another worker behind the deli counter). He stated he needed to help the next customer and could not accommodate my request. At this point, I am highly offended and stated I wanted to make a second purchase of cheese and he responded I could sample it ONLY if I was to purchase it. At this point, I walked away and did not make any additional purchases at the deli.

This is the reason I 98% of the time only purchase my deli products from Publix, the customer service is on point, top notch, and they want you to sample before you buy so you’re 100% satisfied with your order, they also make recommendations based on what you order and give you samples.

The service I received last evening is consistent with the service given anytime I’ve ever made or attempted to make a purchase from this Kroger’s deli. It makes me wonder why I even try to come back and shop...

I went into the Goodlettsville Kroger on the evening of 8/27/2017. And the few times that I am forced to go into this store when Publix is closed this store is understaffed, has no groceries on the shelf ever, the staff is very rude that they do have, the store is dirty, the overall shopping experience is very unpleasant. So when I went in this night I had 14 items on my list and 12 of those items were completely out of stock again. I went to the customer service desk 3 times and requested a manager then finally after 30 minutes Mr. Myers (store manager) finally came to help me and was not apologetic and was very unpleasant. I asked him how this location does business when they never have anything on the shelf and he of course had no response. He pulled two employees to go to the back to look for two of the items that I absolutely needed for the following day and that took another 30 minutes and SURPRISE they didn't have either item and guess what...one of the items was a major sale item. So by the time I had spent an hour trying to get those two items I just threw the towel in on the rest. I went through the check out lane with the items that I did have and when I got home to my SURPRISE again the $15.99 dog food that I purchased was not in my grocery bags. I do not have the energy to go to the store to the incompitant people that are on staff there and ask for my dog food. I'm so over this location and the unprofessional antics there. Kroger Co. should be ashamed to have a store open that's in this condition. I have been a district manager for 14 high volume retail locations for 23 years and I have never allowed any of my locations to conduct business in this manner. I hope someone steps in and gets this location up to...