Planet Fitness — Local services in Goodlettsville

I visited the goodlettsville location on 4/19 and scanned my phone like normal although this time I was stopped by a gentleman who worked the front who had a black shirt on but I didn't see a name tag bc I would add his name but he was a older white male with a bald head. He asked that I take a photo which I ask why since I haven't taken one before and he said for id purposes bc he didn't know if I used someone else's phone to check in and if I didn't take a photo he would need to see ID. I felt very disrespected him even saying that first off bc why would I use someone phone to workout at planet fitness smh! Anyways as I'm telling him I'm not taking a picture a lady walks in and scans her phone and I see the screen says no photo as well and she continues walking by. I ask him why did he not ask her for the same information and he said well she's supposed to but he never calls out to her as he did me and I said yea I bet and then he proceeds to say nvm go ahead. This was very rude and unprofessional. This was my first time at this location as I'm a black card member, but I felt uncomfortable in the first two mins there with this interaction and made my workout not last as long as it normally would. As a African American man, I've dealt with slick undertones all my life and this was definitely one so I'm not sure I'll be back at this location again or I'd probably have a few choice words for...

Aside from the assistant manager, none of the staff are helpful for understanding the equipment or able to help with accounts

As an example The treadmills have an interval program in them. They use levels, but those levels don't tell you the speed or the time. There's no way to program the interval length, there is no visual for how long the intervals are, just a count down starting at 5, 4, 3, 2, 1, and the treadmill doesn't even remember the speed you were going, so if you selected the wrong level at the start or are looking for run/walk intervals vs run/jog - you might as well restart the treadmill. The intervals are 2 minutes easy, 30 seconds hard. Or something close to that, I was more focused on the run part. And with such a long cool down and short run time, I tried for 3.5/12 and it spent 22 seconds getting up to speed and 30 seconds dropping back down to 1.5.

But signing up to use the cardio equipment only to be met with this makes the situation a total waste on even having management reach out. Like there's no fix for this

This specific problem isnt an issue to this planet fitness as it's branded equipment.

Edit Gym bros stands in front of the equipment and does t use it, and tells you to wait... Proceeds to grunt while lifting in front of the link alarm.

Removed a star for this. Your guests/members should know gym etiquette, especially when you have a...

I want to start off saying this is my favorite Planet Fitness. I am there 4 to 5 times a week. I wish management of the center would take sometime to walk around and take note of items that desperately need repair. HVAC system in the dumb bell area has mold on the ductwork, the paper towel dispenser by the smith machines has been broken for at least 6 months; one of the soap dispensers in the mens restroom has been broken for months; the sanitizer station by the treadmill will go empty for days at a time. All these are easily fixable if someone would take the time and pay attention. They would take this from a good to great place to work out.

Been a while and very little improvement. The men’s water closet has been out of service for a week now. Note there is only one, so if you need it, you are out of luck. One of the showers has also been out of service for a week. I took the chance to visit the PF in Hendersonville. Hands down, cleaner, equipment in good condition, and no neglected maintenance. I wish Goodlettsville was under the same ownership as Hendersonville. I reached out to the number provided to my original post, but no success. I wish someone from the franchisee would pay attention to this location. It could...